Senior Enterprise Customer Onboarding Specialist

hace 3 días

Madrid, Madrid, España Bynder Inc. A tiempo completo
Unlock the Power of Digital Asset Management

Bynder Inc. is seeking a highly skilled Senior Enterprise Customer Onboarding Manager to join our team. As a key member of our Enterprise Onboarding team, you will be responsible for delivering exceptional customer experiences during the onboarding process.

Key Responsibilities:
  • Own project implementation for simultaneous Tier 1 & 2 customer engagements to contract specifications, within time to value and delivery goals.
  • Become a product expert and effectively communicate Bynder services and product value proposition to customers.
  • Actively manage customer workshops and provide consultative value on calls.
  • Support the full customer lifecycle for strategic and enterprise customers; join calls with prospects to present on our Enterprise onboarding approach, review and write custom Statements of Work, and document/share knowledge regarding these customers with the greater organization.
  • Work cross-functionally with the Sales team, Product team, Customer Success team, and Partner team to align on strategies to ensure an exceptional customer experience in the Enterprise market.
  • Take initiative to support and add value to adjacent teams as a product and process expert.
  • Identify and lead Onboarding and cross-team initiatives that will improve the client experience, increase retention, increase efficiency, and/or decrease costs.
  • Drive process improvements to streamline work and provide a higher value to our customers.
  • On occasion, present internally within the company as an SME on implementation and industry-related topics.
  • Act as mentor and trainer to newer team members or those in junior level positions, including participating in Bynder Buddy program and presenting at Bynder Academy.
Requirements:
  • 8+ years of experience with enterprise marketing technologies.
  • Certifications in Digital Asset Management (DAM) or Masters in Information and Library Science (MILS) preferred.

We are looking for a highly skilled and experienced professional who can deliver exceptional results in a fast-paced environment. If you are passionate about digital asset management and customer success, we encourage you to apply for this exciting opportunity.

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