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Shared Services Centre Operations Specialist

hace 2 meses


Madrid, Madrid, España Chubb A tiempo completo
About the Role

We are seeking a highly skilled and detail-oriented Shared Services Centre Specialist to join our team at Chubb. As a key member of our operations team, you will be responsible for providing exceptional quality and service delivery in our Policy Servicing Unit (PSU) function.

Key Responsibilities
  • Conduct thorough audits and quality control checks on outsourced and retained work elements to ensure the highest standards of delivery.
  • Book premiums onto business systems within agreed service level agreements, ensuring accuracy and efficiency.
  • Prepare required policy documentation within agreed service level agreements and quality standards.
  • Produce system over limit reports and daily SOX reporting for team leader sign-off.
  • Review and monitor outsourced work elements, identifying problems or inefficiencies and making recommendations for continuous improvement.
  • Oversee and maintain delivery of contract certainty requirements for both retained and outsourced bookings.
  • Process and control broker closings and other underwriting support activities.
  • Develop an in-depth understanding of processes and adopt a continuous review ethos to improve, error-proof, automate, simplify, clarify, and eradicate non-value process steps.
  • Assist credit control with the management of credit referrals within agreed limits of authority.
Requirements and Skills
  • Native/bilingual level in Dutch.
  • Business level of English.
  • Experience within a processing role, particularly experience of following written instructions, data entry, and document/report drafting.
  • Strong customer service skills and customer-centric attitude.
  • Strong attention to detail and the desire to deliver and improve quality.
  • Problem resolution and decision-making skills.
  • Ability to work in a team environment as well as on own initiative.
What We Offer
  • 29 days of vacation a year.
  • 2 days working from home option + additional flexible days.
  • Working from home allowance.
  • Entry time flexibility.
  • Private medical insurance.
  • Life and accident insurance.
  • Meal allowance.
  • Pension plan.
  • Stock purchase plan.
  • Flexible compensation scheme.
  • Gympass.
  • Employee assistance program.
  • Comprehensive Learning & Development offer.
Flexible Working

We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.

Our Values

At Chubb, we live by our core values of Integrity, Client Focus, Respect, Excellence, and Teamwork. We are an ethical and honest company that is committed to our clients and employees. We strive to create a collaborative and supportive working environment where colleagues can perform at their best.

Diversity & Inclusion

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone feels valued and empowered to contribute.