Operations Center Manager, Amazon

hace 3 días

Barcelona, Barcelona, España Engineeringuk A tiempo completo

At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver customer orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and as cost-effectively as possible.

We're seeking an exceptional AMXL Operations Center Manager who will be part of a start-up group that's defining and building cutting-edge products and service capabilities supporting Amazon's current and future delivery initiatives.

As an AMXL Operations Center Manager, you will be responsible for managing significant operational and service growth across our European operations. You will also implement standardized processes and quality for our Amazon two-person/special handling delivery service, AMXL.

Key responsibilities include:

  • Create metrics and performance dashboards to measure carrier health and potential
  • Drive root cause analysis
  • Analyze and identify potential business opportunities
  • Engage with cross-functional teams for implementation of project/program requirements
  • Manage multiple projects simultaneously
  • Communicate at all levels with the ability to present information professionally and concisely with supporting data
  • Supervise a team of data analysts

Our team manages the entire service, from supply chain fulfillment to delivery and returns. We deliver large items, unpack, assemble, and install them, and take away old items where needed. With a focus on safety, productivity, and innovation, we're changing the way customers buy and receive large goods for the better.

We have ambitious plans to expand our specialist fulfillment centers and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence, and program management, and everyone plays a crucial role in growing this part of the business.

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