Operations Center Manager, Amazon
hace 7 días
Amazon is seeking an exceptional AMXL Operations Center Manager to manage significant operational and service growth across our European operations. As a key member of our team, you will be responsible for implementing standardized processes and quality for our Amazon two-person/special handling delivery service "AMXL".
Key Responsibilities:
* Create metrics and performance dashboards to measure carrier health and potential.
* Drive root cause analysis.
* Analyze and identify potential business opportunities.
* Engage with cross-functional teams for implementation of project/program requirements.
* Manage multiple projects simultaneously.
* Communicate at all levels with the ability to present information professionally and concisely with supporting data.
* Supervise a team of data analysts.
About the Team:
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfillment to delivery and returns. What sets this service apart from others is the extra level of customer care. We deliver large items, unpack, assemble, and install them, and take away old items where needed. With a focus on safety, productivity, and innovation, we're changing the way customers buy and receive large goods for the better. We have ambitious plans to expand our specialist fulfillment centers and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence, and program management, and everyone plays a crucial role in growing this part of the business.
Requirements:
* Experience in team management.
* Experience in program or project management.
* Experience working cross-functionally with tech and non-tech teams.
* Experience delivering cross-functional projects.
* Experience in supply chain.
* Experience defining program requirements and using data and metrics to determine improvements
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