French Customer Support Specialist

hace 5 días

Madrid, Madrid, España Work International A tiempo completo
Immerse yourself in the vibrant culture of Lisbon and embark on a rewarding career as a French Customer Support Agent with Work International

Are you a fluent French speaker looking for a new challenge? Do you enjoy working with international clients and resolving complex issues? Look no further Our client, a global leader in outsourcing, is seeking a highly motivated and customer-focused individual to join their ever-growing Customer Care team in Lisbon.

About the Role

As a French Customer Support Agent, you will be responsible for handling customer inquiries via email, chat, and phone in a friendly, effective, and professional manner. Your role will involve:

  • Providing creative and solution-oriented support to customers
  • Meeting and exceeding customer expectations
  • Working in a fast-paced and dynamic environment
  • Collaborating with a driven team to achieve common goals
Requirements

To be successful in this role, you will need:

  • Fluency in French (C2 level)
  • Basic knowledge of English (A2 level)
  • Computer skills (basic skills mandatory, advanced skills preferred)
  • Good analytical skills and logical thinking
  • Excellent communication skills (verbal, written, listening)
  • Proactive and quick learner, able to adapt to changing needs
  • Ability to multitask and work under pressure
  • EU citizenship or work permit for Portugal
What We Offer

As a valued member of our team, you will enjoy:

  • A complete relocation package, including a refunded airline ticket and free accommodation in our company apartment
  • A fixed monthly salary and bonus
  • A contract focused on long-term relationships
  • Free Portuguese language lessons
  • Private health insurance
  • Professional growth and development opportunities
  • A special HR team organizing events, sports tournaments, parties, and trips

Living in Portugal offers many advantages, including a warm climate, the Atlantic ocean, mountains nearby, a low crime rate, and a relatively low cost of living. Medicine and education are well developed here, and residents are offered tax exemptions. As most Portuguese people speak English, you don't need to be fluent in Portuguese to live there. Employers must also pay employees a meal allowance for each workday, which is paid through a special card or ticket and is tax-free.

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