Technical Incident Resolution Specialist

hace 2 semanas


Madrid, Madrid, España Grupo Digital A tiempo completo

Job Summary:

We are seeking a skilled Technical Incident Resolution Specialist to join our team at Grupo Digital. As a key member of our technology group, you will play a critical role in ensuring the smooth operation of our services.

Responsibilities:

  1. Incident Management: Collaborate with technical teams to diagnose and resolve IT incidents, minimizing disruption to our services and restoring normal operations as quickly as possible.
  2. Incident Reporting and Documentation: Receive and document incident reports, prioritizing and categorizing incidents according to severity and impact.
  3. Stakeholder Communication: Communicate with stakeholders and end-users regarding incident status and resolution, documenting incident response procedures and best practices.
  4. Post-Incident Reviews: Organize and chair Post-Incident Reviews (PIRs) with a focus on 'lessons learned,' ensuring toolsets are updated regularly and accurately.
  5. Process Improvement: Contribute to the continuous improvement of incident management processes, analyzing trends within incident data and acting upon root causes.
  6. Communication and Presentation: Deliver high-quality presentations (verbal and written) on incident timelines, causes, and resolutions.

Requirements:

We are looking for a highly skilled and experienced Technical Incident Resolution Specialist with a strong background in IT service management and incident response. The ideal candidate will have a strong understanding of technical systems and processes, excellent communication and presentation skills, and the ability to work effectively in a team environment.

Language Skills: Strong written and verbal communication skills in English (C1 level).

Work Mode: Full remote.

Location: Madrid, Spain.

Labor Conditions:

Residence and work permit in Spain is mandatory.

Salary: EUR salary, paid by Grupo Digital.



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