IT Incident Resolution Specialist

hace 1 semana


Madrid, Madrid, España Grupo Digital A tiempo completo

About this role:

We are looking for an Incident Manager to join our team at Grupo Digital. As an Incident Manager, you will be responsible for assisting in the management of IT incidents, minimising disruption to services, and restoring normal operations as quickly as possible.

Key Responsibilities:

  • Receiving and documenting incident reports, prioritising, and categorising incidents according to severity and impact.
  • Communicating with stakeholders and end users regarding incident status and resolution.
  • Coordinating with technical teams to diagnose and resolve incidents, escalating critical incidents to higher level support.
  • Analysing trends within incident data, uncovering root causes, and acting upon these.
  • Organising and chairing Post Incident Reviews (PIRs) with a focus on 'lessons learned'.
  • Ensuring toolsets are updated regularly and accurately.

Requirements:

  • Incident Manager (+3 years experience).
  • Strong written and verbal communication skills in English - C1.

About Grupo Digital:

We are a group of technology companies in different areas: development, systems, automatic engineering, consulting. If you want to start your career in the field of web development and be part of a dynamic team, we look forward to your application.

What we offer:

  • Full time work.
  • Employee position.
  • Computer department.

Language: English



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