Senior Technical Support Specialist

hace 6 días


Barcelona, Barcelona, España Element Solutions Inc A tiempo completo

Company Overview

Element Solutions Inc is a leading specialty chemicals company, delivering high-quality solutions that enhance the products people use every day. Our mission is to provide world-class customer experience while meeting our customers' needs with award-winning technology.

About Us

We are MacDermid Graphics Solutions, a global leader in the manufacturing of photopolymer plates and equipment used in flexographic printing. We strive to embody the five "Elements of our Culture," our "5Cs:" Challenge, Commit, Collaborate, Choose, and Care.

Job Summary

We are seeking a Senior Technical Support Specialist who will be responsible for providing 24-hour on-call service on a rota basis to troubleshoot and diagnose system failures, malfunctions, and breakdowns. This role involves assessing customer support needs remotely and attending site breakdowns, including resourcing parts and equipment, as well as carrying out scheduled preventative maintenance at major client locations primarily in Europe, the Middle East, and Africa (EMEA).

Key Responsibilities

• Deliver routine maintenance requirements to continuously improve performance of equipment at remote customer premises.
• Be available for 24-7 on-call cover on a rota arrangement.
• Accountable for the completion of assigned tasks in a timely manner.
• Ensure emergency callouts at customer sites are actioned within a 6-hour timeframe, being the face of MacDermid at Customer premises resolving issues in a timely and effective manner.
• Use remote diagnostics to troubleshoot issues at Customer Sites using SightCall.
• Be aware and highlight any safety issues for which engineering intervention may assist.
• Conduct analysis of equipment and report potential issues/failures.
• Request parts/equipment to carry out maintenance works.
• Implement improvement plans as designated by the Engineering and Projects Manager.
• Maintain site standards in areas of maintenance, installation of new equipment, modifications, testing, inspection.
• Ensure all machinery/repairs/modifications conform with Health & Safety requirements.
• Ensure Health & Safety of self and others.
• Responsible for filing reports, travel expenses, and monthly summary reports in a timely manner.
• Ensure the company CRM and other record-keeping systems contain accurate and reliable information and are always fully up-to-date.

Requirements

We are looking for a professional specialising in problem-solving, able to quickly determine the cause of problems and rectify urgently. The successful candidate will have strong analytical skills, excellent communication skills, and the ability to work independently. A salary of £55,000 - £65,000 per annum, depending on experience, is offered.



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