Senior Technical Support Specialist in Barcelona

hace 4 días


Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

Empowering Your Career

We're a global leader in technology and services, driving innovation for top brands across 70 countries. If you're looking to grow and be inspired, join our team of game-changers as a Senior Technical Support Specialist in Barcelona.

About the Role

As a Senior Technical Support Specialist, you will provide expert support to remotely resolve hardware and software technical issues and application problems for our customers. You will also trigger onsite interactions when necessary, keep customers informed of case status, document case history, and contribute to maintaining our Knowledge Management System.

Your Responsibilities

  • Provide remote technical support to resolve customer issues efficiently
  • Trigger onsite interactions when necessary
  • Keep customers informed of case status
  • Document case history and interactions with customers
  • Contribute to maintaining our Knowledge Management System

About You

We're looking for individuals with a strong technical background, preferably in Mechanical, Industrial, or Electrical Engineering. You should be proficient in German and have advanced English skills. Experience in customer-facing roles, graphics arts products, and electrical/electronic diagrams is a plus. You'll work collaboratively in a diverse environment, prioritizing tasks effectively.

Benefits and Growth Opportunities

We offer a range of benefits and growth opportunities, including:

  • A competitive salary of €45,000 - €55,000 per year
  • Free learning and leadership development programs
  • Career growth and personal development opportunities

About Us

We're Empresa Reconocida, a global technology and services leader empowering top brands across industries. We value diversity, inclusivity, and collaboration, offering a dynamic work environment that fosters growth and inspiration.



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