Senior Technical Support Specialist in Barcelona
hace 4 días
Empowering Your Career
We're a global leader in technology and services, driving innovation for top brands across 70 countries. If you're looking to grow and be inspired, join our team of game-changers as a Senior Technical Support Specialist in Barcelona.
About the Role
As a Senior Technical Support Specialist, you will provide expert support to remotely resolve hardware and software technical issues and application problems for our customers. You will also trigger onsite interactions when necessary, keep customers informed of case status, document case history, and contribute to maintaining our Knowledge Management System.
Your Responsibilities
- Provide remote technical support to resolve customer issues efficiently
- Trigger onsite interactions when necessary
- Keep customers informed of case status
- Document case history and interactions with customers
- Contribute to maintaining our Knowledge Management System
About You
We're looking for individuals with a strong technical background, preferably in Mechanical, Industrial, or Electrical Engineering. You should be proficient in German and have advanced English skills. Experience in customer-facing roles, graphics arts products, and electrical/electronic diagrams is a plus. You'll work collaboratively in a diverse environment, prioritizing tasks effectively.
Benefits and Growth Opportunities
We offer a range of benefits and growth opportunities, including:
- A competitive salary of €45,000 - €55,000 per year
- Free learning and leadership development programs
- Career growth and personal development opportunities
About Us
We're Empresa Reconocida, a global technology and services leader empowering top brands across industries. We value diversity, inclusivity, and collaboration, offering a dynamic work environment that fosters growth and inspiration.
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