Senior Technical Support Specialist
hace 5 días
F. Hoffmann-La Roche Gruppe fosters diversity, equity and inclusion, representing the communities we serve.
We believe that understanding people's varied healthcare needs is key to our success. We strive for exceptional care and collaboration within a global scale. Join us, where every voice matters.
Position and ResponsibilitiesThe Position: Senior Technical Support Specialist - Anatomic Pathology and Molecular Biology
Purpose of the role:
As a Senior Technical Support Specialist, you will provide specialized remote technical and applications support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines. You will be responsible for maintaining excellent communication, follow-up, and proactive collaboration with customers to ensure a rapid resolution of any issues or requests raised. This position offers a hybrid work arrangement.
Key Responsibilities:
• Provide specialized remote technical and applications support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines.
• Maintain excellent communication, follow-up, and proactive collaboration with customers.
• Troubleshoot and resolve technical issues in a timely manner.
• Document and escalate complex issues to higher-level support teams when necessary.
• Provide training and guidance to customers on the operation and maintenance of our analyzers.
• Collaborate with cross-functional teams to ensure customer satisfaction.
Estimated Salary: $70,000 per year (based on location and industry standards)
Required Skills and QualificationsStudents of Biomedical Engineering and/or Biomedicine.
Ability to make curricular and/or extracurricular internship agreements.
Fluent in Spanish and English (conversational and good writing skills), Portuguese is a must.
Proactive and solution-oriented mindset.
Strong teamwork and collaboration skills.
Interest in new technologies.
Analytical thinking.
BenefitsDuring the internship, you will get an insight into a global company.
As a Senior Technical Support Specialist, you will have the opportunity to gain practical experience and develop your skills in the following areas:
• Learn the functioning of a microbiology and/or anatomical pathology laboratory.
• Receive specific product training on Roche's offerings in these areas.
• Enhance your communication, troubleshooting and customer service skills and expand your network within the company.
• Develop essential core skills such as customer interaction, critical thinking, intercultural collaboration, and resilience.
• Provide remote support to customers and field specialists, assisting with troubleshooting, application usage, and implementing new protocols.
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