Senior Client Solutions Expert

hace 2 semanas


Madrid, Madrid, España Mygwork A tiempo completo

About the Role

We are seeking a highly skilled and experienced Senior Client Solutions Expert to join our Morningstar Client Service Group. This dynamic role involves working closely with clients to deliver exceptional customer experiences, providing timely production, quality assurance, and project delivery.

As a key member of our team, you will be responsible for building strong relationships with clients, communicating effectively with internal stakeholders, and identifying opportunities to enhance our service offerings.

Our ideal candidate will possess excellent communication and presentation skills, a strong client service ethic, and the ability to work in a dynamic environment.

Key Responsibilities:

  • Work closely with clients to ensure timely production, quality assurance, and project delivery.
  • Serve as a single point of contact for post-sales services and ongoing relationship support.
  • Resolve data, functional, and technical issues through effective issue management.
  • Collaborate with internal resources to resolve issues and communicate with stakeholders.
  • Broaden your understanding of client needs and preferences to identify opportunities for business growth.
  • Maintain thorough insight into our data, research, and technology solutions.
  • Communicate effectively with clients and internal stakeholders to guide them in their interaction with Morningstar.

Requirements:

  • Fluency in English and at least one other European language required.
  • Strong industry knowledge and analytical skills.
  • Able to prioritize projects and tasks effectively.
  • Experience with JIRA, Confluence, Salesforce is preferred.
  • Bachelor's degree or equivalent with a strong academic record.

We offer a competitive salary of approximately €40,000 per year, plus a range of benefits, including flexible remote work arrangements, professional development opportunities, and a collaborative work environment. We strive to create an inclusive workplace where all employees feel valued, supported, and empowered to excel in their roles.



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