Senior Solutions Expert
hace 1 mes
Job Summary:
At Rocket Software, we're seeking a highly skilled Senior Solutions Expert to join our team. As a key member of our technical support team, you will provide advanced technical support in the field for IBM OMEGAMON's portfolio, specifically the OMEGAMON Monitor for Networks on z/OS. This role serves as the lab advocate to ensure the customer's expectations are set correctly regarding technical issues on the software. The Advisor will assist sales in presenting and demonstrating these products and/or solutions to customers, support/drive POCs and POTs, and provide deployment support and education as needed. The Advisor will represent the customers' needs to the development team to ensure development roadmaps support clients' needs.
Key Responsibilities:
Advanced technical knowledge of Rocket-developed IBM OMEGAMON solutions
Advanced z/OS Network experience with configuration, usage, and problem analysis of TCP/IP and VTAM networks
Set up, configuration, and usage of the OMEGAMON Monitor for Networks on z/OS product
Proven track record of partnering well across multiple functions and disciplines
Understand and articulate complex business problem(s) customers are trying to solve to identify the right technology to bring forward to the customer
Present and deliver highly technical product training
Interact with lab and product support to research and respond to detailed questions from prospective and current customers
Deliver proof of concept and proof of technologies to customers
Ensure that clients' needs have been met and that product/solution is fully functioning according to specifications
Share customer feedback with product management in a variety of customer environments
Identify opportunities for additional customer technology enhancements through understanding of mainframe solutions
Deliver services that allow for successful proof of concept and post-sales deployment of OMEGAMON portfolio
Guide clients in the set-up and configuration of OMEGAMON mainframe solutions and train customers in administration and use of those products
Convey technical details to technical and non-technical audiences
Act as the product expert for all audience levels with customers and within the lab
Eagerness to expand solution coverage across brands
Manage multiple projects simultaneously from start to finish
Handle objectives professionally, answer questions quickly and coherently, and deal with challenges assertively and persuasively
Mentor entry-level Solution Advisor team members
Requirements:
8+ years of relevant experience
Advanced technical knowledge in one or more of the following areas: OMEGAMON installs, configuration, maintenance, usage, concepts of z/OS and subsystems
IBM zSystems Networks solutions
IBM zSystems subsystems and middleware
Previous technical software sales experience preferred
Proven critical thinking, analytical, and troubleshooting skills
Strong interpersonal, relationship management, and communication skills
Time management skills
Self-motivated and disciplined to work remotely with limited supervision
Strong work ethic and commitment to client's success
Solid communication skills required to keep all internal stakeholders updated on the progress of each opportunity
Confident and dynamic speaker
Attendance at conferences and customer events to promote the technology may be required
What We Offer:
Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)
Healthcare coverage options to fit you (and your family's) needs
Retirement savings, with matching contributions by Rocket Software
Life and disability coverage
Leadership and skills training opportunities
Two paid workdays for off-site training
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: (phone hidden) or send an email to ******. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
About Us:
At Rocket Software, software has always been about people - not just ones and zeroes. We're people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, with 31 offices around the world.
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