Enterprise Planning Support Expert

hace 3 días

Madrid, Madrid, España Board International A tiempo completo
Role Overview

At Board International, we empower enterprises to plan smarter, drive outcomes, and lead transformation with our Intelligent Planning Platform. As a Premium Support Specialist, you will be part of a rapidly growing team that plays a pivotal role in our Customer Success strategy by providing industry-leading post-implementation support.

Key Responsibilities

• Provide qualified functional and technical assistance for existing customer Board planning and reporting solutions.
• Provide application support for Board's ready-built Financial Consolidation applications.
• Participate in extensive knowledge transfer processes between delivery and maintenance teams.
• Articulate, in deep technical detail, how Board functionality can be used to meet Customer requirements and find a solution to business problems.
• Identify areas for improvement in existing applications.
• Work closely with the Board Product team by relaying Customer and market feedback.
• Assist Senior Specialists in meetings to provide insights to new features and functionality introduced in the Board Platform.
• Provide reactive support for existing customers if/when questions/issues in their existing application arise.

Requirements

• Educational background in Computer Science, Management Information Systems (MIS), Mathematics, or any relevant technical field.
• Previous experience working in an EPM/CPM software support, delivery, or consulting role.
• Good understanding of financial processes (Financial Consolidation and Lease Reporting for example) is beneficial.
• Exposure to multi-dimensional or OLAP technology preferred.
• Knowledge of SQL advantageous.
• Great de-escalation aptitude and capacity to work in very tight time frames.
• Strong troubleshooting, root-cause analysis, and reverse engineering capacity.

About Board International

We are a global leader in enterprise planning software, trusted by thousands of leading organizations. Our Product is designed with enterprise planning agility in mind, and the passionate care of our people is our main driver. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation, and embrace a growth mindset to aim higher every day.

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