Enterprise Planning Support Specialist

hace 3 días

Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

About the Role:

We are seeking a highly skilled Premium Support Specialist to join our rapidly growing Premium Support team at Board Deutschland Gmbh.

In this role, you will be responsible for providing top-notch assistance to our customers using Board's Management Information, Financial Reporting, Forecasting, and Planning applications.

You will work closely with our customers to understand their business and functional requirements, and provide expert guidance on how to leverage Board's functionality to achieve their goals.

Key Responsibilities:

  • Provide qualified functional and technical assistance for existing customer Board planning and reporting solutions.
  • Provide application support for Board's ready-built Financial Consolidation applications.
  • Participate in extensive knowledge transfer processes between delivery and maintenance teams.
  • Identify areas for improvement in existing applications.
  • Work closely with the Board Product team by relaying Customer and market feedback.

Requirements:

  • Educational background in Computer Science, Management Information Systems (MIS), Mathematics, or any relevant technical field.
  • Previous experience working in an EPM/CPM software support, delivery, or consulting role.
  • Good understanding of financial processes (Financial Consolidation and Lease Reporting for example) is beneficial.
  • Exposure to multi-dimensional or OLAP technology preferred.
  • Knowledge of SQL advantageous.

What We Offer:

As a Premium Support Specialist at Board Deutschland Gmbh, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and make a meaningful contribution to our customers' success.

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