Product Support Specialist

hace 2 semanas


Madrid, Madrid, España Board A tiempo completo
Product Support Specialist

Are you passionate about technology and problem-solving? Do you have excellent communication skills and a desire to develop your expertise with the Board Intelligent Planning Platform?

We are seeking a highly analytical and self-motivated Product Support Specialist to join our Support Team at Board. As a key member of our team, you will work closely with our customers and business partners to ensure their success using the Board Platform.

Key Responsibilities
  • Investigate complex technical issues raised by Board users and provide timely resolutions.
  • Collaborate with cross-functional teams, including Software Development, Professional Services, and Sales, to resolve highly complex technical issues.
  • Communicate progress and statuses of investigations and fixes to stakeholders.
  • Research and document issues as Knowledge Base articles.
  • Attend and support implementation projects onsite when required.
Requirements
  • Bachelor's or Master's degree in Management Information Systems, Computer Science, Mathematics, or a related field.
  • First experience with SaaS and Enterprise Performance Management software.
  • Experience working in a customer support role using a case management platform.
  • Knowledge of Client/Server Operating Systems and Cloud solutions.
  • Excellent written and verbal communication skills.
  • Very good English knowledge, excellent Spanish knowledge.


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