Product Support Specialist

hace 2 semanas

Madrid, Madrid, España Board International A tiempo completo
About the Role

At Board International, we're seeking a highly analytical and self-motivated Product Support Specialist to join our Support Team. As a key member of our team, you will work closely with our customers and business partners to enable their success using the Board Platform.

Key Responsibilities
  • Investigate complex incidents occurring to our customers, both on the front-end and back-end components, and provide timely resolutions.
  • Deliver value to our customers by maintaining a high level of technical skills and proactivity in problem-solving.
  • Collaborate with different Board teams, such as Software Development, Professional Services, Pre-Sales, and Sales Consultants to resolve highly complex technical issues related to solution deployment.
  • Meet Board's Premium Support obligations to customers and ensure adherence thereto.
Requirements
  • Bachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or any relevant field.
  • First experience with SaaS and Enterprise Performance Management (EPM) software (preferred).
  • First experience working in a customer support role using a case management platform.
  • Experience with Client/Server Operating Systems and Cloud solutions.
  • Knowledge of Network Management advantageous.
  • Familiarity with SQL and ODBC data source connections will be a plus.
What We Offer

As a Product Support Specialist at Board International, you will have the opportunity to work with a cutting-edge platform, collaborate with a talented team, and contribute to the success of our customers. If you're a quick learner with excellent communication skills and a passion for problem-solving, we encourage you to apply.

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