Product Support Specialist
hace 3 días
Job Summary
We are seeking a highly analytical and self-motivated Product Support Specialist to join our Support Team at Board International. As a Product Support Specialist, you will work closely with our customers and business partners to enable their success using the Board Platform.
Key Responsibilities
- Investigate and resolve complex technical issues related to the Board Platform.
- Deliver high-quality support to customers via email, calls, and ticketing platform.
- Collaborate with different Board teams to resolve highly complex technical issues.
- Meet Board's Premium Support obligations to customers.
Requirements
- Bachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or any relevant field.
- First experience with SaaS and Enterprise Performance Management (EPM) software.
- Excellent written and verbal communication skills.
- Very good German and English knowledge, excellent Spanish knowledge.
About Board International
Board International is a leading provider of financial and operational planning solutions. We empower businesses to make informed decisions and drive growth. Our platform is used by thousands of enterprises worldwide.
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