Product Support Specialist

hace 3 días


Madrid, Madrid, España Board International A tiempo completo

Job Summary

We are seeking a highly analytical and self-motivated Product Support Specialist to join our Support Team at Board International. As a Product Support Specialist, you will work closely with our customers and business partners to enable their success using the Board Platform.

Key Responsibilities

  • Investigate and resolve complex technical issues related to the Board Platform.
  • Deliver high-quality support to customers via email, calls, and ticketing platform.
  • Collaborate with different Board teams to resolve highly complex technical issues.
  • Meet Board's Premium Support obligations to customers.

Requirements

  • Bachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or any relevant field.
  • First experience with SaaS and Enterprise Performance Management (EPM) software.
  • Excellent written and verbal communication skills.
  • Very good German and English knowledge, excellent Spanish knowledge.

About Board International

Board International is a leading provider of financial and operational planning solutions. We empower businesses to make informed decisions and drive growth. Our platform is used by thousands of enterprises worldwide.



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