Product Support Specialist
hace 4 semanas
At Board International, we're seeking a highly analytical and self-motivated Product Support Specialist to join our Support Team. As a key member of our team, you will work closely with our customers and business partners to enable their success using the Board Platform.
The ideal candidate will possess a strong technical background, excellent problem-solving skills, and the ability to communicate complex technical issues to both internal and external stakeholders. You will be responsible for investigating complex incidents, troubleshooting, and resolving issues related to the Board Platform.
We're looking for someone who is passionate about delivering exceptional customer support, has a strong understanding of SaaS and Enterprise Performance Management (EPM) software, and is able to work effectively in a fast-paced environment.
Key Responsibilities:
- Investigate and resolve complex technical issues related to the Board Platform
- Communicate with customers via email, calls, and ticketing platform
- Collaborate with different Board teams to resolve highly complex technical issues
- Meet Board's Premium Support obligations to customers
Requirements:
- Bachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or any relevant field
- First experience with SaaS and EPM software (preferred)
- First experience working in a customer support role using a case management platform
- Knowledge of Network Management advantageous
- Familiarity with SQL and ODBC data source connections will be a plus
Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.
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