Product Support Specialist

hace 4 semanas


Madrid, Madrid, España Board International A tiempo completo
Job Description

At Board International, we're seeking a highly analytical and self-motivated Product Support Specialist to join our Support Team. As a key member of our team, you will work closely with our customers and business partners to enable their success using the Board Platform.

The ideal candidate will possess a strong technical background, excellent problem-solving skills, and the ability to communicate complex technical issues to both internal and external stakeholders. You will be responsible for investigating complex incidents, troubleshooting, and resolving issues related to the Board Platform.

We're looking for someone who is passionate about delivering exceptional customer support, has a strong understanding of SaaS and Enterprise Performance Management (EPM) software, and is able to work effectively in a fast-paced environment.

Key Responsibilities:

  • Investigate and resolve complex technical issues related to the Board Platform
  • Communicate with customers via email, calls, and ticketing platform
  • Collaborate with different Board teams to resolve highly complex technical issues
  • Meet Board's Premium Support obligations to customers

Requirements:

  • Bachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or any relevant field
  • First experience with SaaS and EPM software (preferred)
  • First experience working in a customer support role using a case management platform
  • Knowledge of Network Management advantageous
  • Familiarity with SQL and ODBC data source connections will be a plus

Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.



  • Madrid, Madrid, España Board International A tiempo completo

    Job SummaryWe are seeking a highly analytical and self-motivated Product Support Specialist to join our Support Team at Board International. As a Product Support Specialist, you will work closely with our customers and business partners to enable their success using the Board Platform.Key ResponsibilitiesInvestigate and resolve complex technical issues...


  • Madrid, Madrid, España Gmv A tiempo completo

    Job Summary:We are seeking a highly skilled Product Support Specialist to join our team at GMV. As a Product Support Specialist, you will be responsible for providing remote support to our customers and resolving incidents related to our products deployed in high-security environments.Key Responsibilities:Provide remote support to customers and resolve...


  • Madrid, Madrid, España Board A tiempo completo

    Product Support SpecialistAre you passionate about technology and problem-solving? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a highly analytical and self-motivated Product Support Specialist to join our Support Team at Board.As a Product Support Specialist, you will be the primary technical point of contact...


  • Madrid, Madrid, España Gmv A tiempo completo

    Job Summary:We are seeking a skilled Product Support Specialist to join our team at GMV. As a Product Support Specialist, you will provide remote technical support to our customers, resolving incidents related to our products deployed in high-security environments.Key Responsibilities:Provide remote technical support to customers via phone, email, or...


  • Madrid, Madrid, España Jll A tiempo completo

    About the RoleA Product Specialist supports a specific product or group of related products within the Leasing & Capital Markets Technologies Group.Key ResponsibilitiesProvide product subject matter expertise and support insights to technology partners.Resolve user-facing support cases, chats, and phone calls of supported product(s).Document case resolution...


  • Madrid, Madrid, España Board A tiempo completo

    Job SummaryBoard is seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team. In this role, you will work closely with our customers and business partners to enable their success using the Board Platform.As a Product Support Specialist, you will acquire deep and extensive platform knowledge to become a Board...


  • Madrid, Madrid, España Board International A tiempo completo

    Unlock your potential as a Product Support Specialist at Board International.About the RoleWe're seeking an analytical and self-motivated individual to join our Support Team as a Product Support Specialist (L3). As a key member of our team, you will work closely with customers and business partners to enable their success using the Board Platform.About the...


  • Madrid, Madrid, España GMV A tiempo completo

    In the realm of product support, we are seeking a skilled Technical Product Support Specialist to join our team at GMV. This is an excellent opportunity for individuals with experience in product support, preferably in communications or cybersecurity.The successful candidate will be responsible for providing remote support to customers, resolving incidents...


  • Madrid, Madrid, España Board Deutschland A tiempo completo

    Job SummaryWe are seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team at Board Deutschland. As a Product Support Specialist, you will work alongside our customers and business partners to enable their success using the Board Platform.Key ResponsibilitiesInvestigate complex incidents happening to our...


  • Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    Job Description:As a Product Support Specialist at Board Deutschland GmbH, you will be working with customers and business partners to ensure their success with the Board Platform. Your primary role will be to acquire deep knowledge of the platform to become a technical ambassador and primary point of contact for both internal and external stakeholders. You...


  • Madrid, Madrid, España Board International A tiempo completo

    Product Support Specialist - Technical ExpertAt Board International, we empower businesses to make informed decisions with our cutting-edge financial and operational planning solutions. As a Product Support Specialist - Technical Expert, you will be the primary point of contact for customers and business partners, ensuring their success with the Board...


  • Madrid, Madrid, España Rovensa A tiempo completo

    Global Product Technical Support Specialist AgronomistWe are looking for a skilled Agronomist to join our Global Technical Support & Knowledge Management Department. As a Global Product Technical Support Specialist Agronomist, you will provide guidance and support to customers, sales teams, and distributors on our products.Key Responsibilities:Provide...


  • Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    Job Description:Are you passionate about technology and problem-solving? Do you have excellent communication skills and a strong desire to develop your expertise with the Board Intelligent Planning Platform?We are seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team at Board Deutschland. As a key member of...


  • Madrid, Madrid, España Board Deutschland Gmbh A tiempo completo

    Job Description:Board Deutschland Gmbh is seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team. As a Product Support Specialist, you will acquire deep and extensive platform knowledge to become a Board platform ambassador and primary technical point of contact, both internally and externally.Key...


  • Madrid, Madrid, España Rovensa A tiempo completo

    We are seeking a talented Agronomist to join our Global Technical Support & Knowledge Management Department. As a junior Global Product Technical Support Specialist, you will provide guidance and support to customers, sales teams, and distributors on our products.Key responsibilities include:Providing technical support and training to internal and external...


  • Madrid, Madrid, España Board International A tiempo completo

    Product Support Specialist Role OverviewAt Board International, we empower businesses to make informed decisions with our cutting-edge financial and operational planning solutions. Our technology is trusted by thousands of enterprises worldwide, helping them optimize resources, drive growth, and ensure profitability.As a Product Support Specialist, you will...


  • Madrid, Madrid, España Board A tiempo completo

    About the RoleBoard is seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team. As a Product Support Specialist, you will work alongside our customers and business partners to enable their success using the Board Platform.Key ResponsibilitiesInvestigate complex incidents happening to our customers, requiring a...

  • Product Specialist

    hace 4 semanas


    Madrid, Madrid, España Abbott Laboratories A tiempo completo

    At Abbott Laboratories, we're committed to helping you succeed in a dynamic sales environment. As a Product Specialist - Sales Support, you'll play a critical role in driving sales growth and market share for our assigned products.Key Responsibilities:Support sales representatives in achieving sales targets by providing product presentations, training, and...


  • Madrid, Madrid, España Board International A tiempo completo

    Job DescriptionAt Board International, we empower businesses to make informed decisions with our cutting-edge financial and operational planning solutions. Our technology is used by thousands of enterprises worldwide to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers...


  • Madrid, Madrid, España Stryker A tiempo completo

    Job Title: Clinical Mako Support SpecialistAt Stryker, we are seeking a highly skilled Clinical Mako Support Specialist to join our team. As a Clinical Mako Support Specialist, you will provide clinical product support to end-users, including surgeons, healthcare professionals, and nurses, and provide on-site guidance and assistance during surgical...