Product Support Specialist
hace 4 semanas
Job Summary:
We are seeking a skilled Product Support Specialist to join our team at GMV. As a Product Support Specialist, you will provide remote technical support to our customers, resolving incidents related to our products deployed in high-security environments.
Key Responsibilities:
- Provide remote technical support to customers via phone, email, or chat.
- Resolve incidents and troubleshoot issues related to our products.
- Participate in the commissioning of products and collect customer feedback.
- Assist in the deployment of products in test environments and demonstration pilots.
- Identify new needs and propose improvements to our products.
Requirements:
- Experience in product support, preferably in communications or cybersecurity.
- Ability to analyze communications in TCP/IP networks, PKI, network traffic, and application protocols.
- Knowledge of environment virtualization and cybersecurity.
- Strong problem-solving skills and attention to detail.
What We Offer:
- Personalized career plan development and training.
- National and international mobility.
- Competitive compensation with ongoing reviews.
- Flexible compensation and discount on brands.
Wellbeing Program:
- Health, dental, and accident insurance.
- Free fruit and coffee.
- Physical, mental, and financial health training.
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