Customer Success Manager, Publishers

hace 4 días

Madrid, Madrid, España Verve Group A tiempo completo
About the Role

We are seeking a dynamic and results-driven Customer Success Manager to join our Smaato Supply team. This role is focused on managing and optimizing relationships with our publisher clients, particularly those with long-tail accounts.

Key Responsibilities
  • Manage and nurture long-tail publisher accounts, addressing their queries and concerns effectively and ensuring their satisfaction and success on our platform
  • Monitor and analyze account performance, identify areas for improvement and upsell, develop customized proposals and solutions to maximize revenue potential and meet the unique needs of each publisher
  • Conduct proactive outreach to underperforming accounts, presenting upsell opportunities and value propositions to drive incremental revenue
  • Assist publishers in transitioning between different integration types to optimize their use of the Smaato platform
  • Guide new publisher clients through the onboarding process, ensuring a smooth and efficient setup
  • Work closely with the Business Development and Account Management teams to align strategies and ensure seamless service delivery
  • Collaborate with internal stakeholders to resolve client issues and close support tickets promptly
Requirements
  • 3+ years of CSM, Account Management, and Business Development experience in Adtech, ideally on the Publisher/Supply side
  • Proven track record of managing and growing long-tail accounts
  • Experience in executing/managing technical integrations (VAST, o.RTB, Prebid, SDK, etc.)
  • Familiar and comfortable with cross-department collaboration including product, engineering, legal, finance, and account management teams
  • Ability to analyze data and derive actionable insights
  • Self-motivated, proactive, and able to work independently as well as part of a team
  • Proficient with a CRM tool, Excel, and PowerPoint
  • Full business proficiency in English is a must, additional European language is beneficial
  • Bachelor's Degree
About Verve Group

Verve Group is a leading provider of privacy-first omnichannel ad platforms and gaming solutions. We are a multicultural team of over 55 nationalities, dedicated to bringing advertising to the next level. Our team is passionate about delivering innovative solutions that drive results and growth for our clients.

What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A comprehensive training program
  • A fully remote work arrangement
  • 23 holidays per year, plus additional public and bank holidays
  • A personalized benefits platform with a budget of 50 EUR/month
  • A 40 EUR monthly teleworking budget
Equal Employment Opportunity

Verve Group is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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