Client Success Manager for Publishers

hace 4 semanas

Madrid, Madrid, España Verve Group A tiempo completo

About Us

Verve Group is at the forefront of creating a more effective and privacy-conscious approach to advertising transactions. Our ecosystem integrates demand and supply technologies, merging data, media, and technology to drive growth and results for both advertisers and publishers, regardless of the platform or audience. With a global presence across 30 offices, we cater to innovative advertising clients, earning the trust of over 90 of the top 100 advertisers in the United States, 4,000 publishers worldwide, and leading demand-side platforms. Verve Group operates as a subsidiary of Media and Games Invest (MGI).

Who You Are

We are in search of a proactive and results-oriented Customer Success Manager (CSM) to enhance our Smaato Supply team. This role is dedicated to managing and optimizing our relationships with publisher clients, especially those with long-tail accounts. The ideal candidate will possess a robust background in advertising technology and a demonstrated ability to foster revenue growth while improving client satisfaction.

Remote Work Opportunity

Your Responsibilities

  • Cultivate and support long-tail publisher accounts, effectively addressing their inquiries and ensuring their success on our platform.
  • Analyze account performance, pinpoint areas for enhancement, and develop tailored proposals to maximize revenue potential for each publisher.
  • Proactively engage with underperforming accounts, presenting opportunities for upselling and demonstrating value propositions to drive additional revenue.
  • Assist publishers in transitioning between various integration types to optimize their utilization of the Smaato platform.
  • Facilitate a smooth onboarding process for new publisher clients, ensuring efficient setup and integration.
  • Collaborate closely with Business Development and Account Management teams to align strategies and deliver seamless service.
  • Work with internal teams to resolve client issues and ensure timely closure of support tickets.

Your Qualifications

  • A minimum of 3 years of experience in Customer Success Management, Account Management, or Business Development within the Adtech sector, particularly on the Publisher/Supply side.
  • Proven success in managing and expanding long-tail accounts.
  • Experience with technical integrations (VAST, o.RTB, Prebid, SDK, etc.).
  • Comfortable collaborating across departments, including product, engineering, legal, finance, and account management.
  • Strong analytical skills with the ability to derive actionable insights from data.
  • Self-motivated and proactive, capable of working independently as well as collaboratively.
  • Proficient in CRM tools, Excel, and PowerPoint.
  • Full business proficiency in English is essential; proficiency in additional European languages is advantageous.
  • Bachelor's Degree is required.

What We Offer

  • Be part of a leading privacy-first omnichannel advertising and gaming company.
  • Work within a diverse team representing over 55 nationalities, contributing to the evolution of advertising.
  • Collaborate with industry veterans and engage in continuous professional development.
  • Experience an empowering environment that encourages entrepreneurial initiatives.
  • Enjoy responsibility and independence while participating in impactful projects.
  • Benefit from 3 wellness days annually to support your well-being.
  • Access a yearly training budget to enhance your professional skills and language capabilities.
  • Participate in a Work and Travel Program after two years of employment.
  • Contribute to building a great team and benefit from our Employee Referral Bonus.
  • Align your interests with the company's success through our Employee Shares Purchase Plan.
  • Enjoy 23 holidays per year in addition to public holidays.
  • Utilize a personalized benefits platform with a monthly budget to select the benefits that suit you best.
  • Receive a monthly Teleworking Budget to support remote work expenses.
  • Fully remote work opportunity.

Verve Group is committed to providing equal employment opportunities and prohibits discrimination and harassment of any kind.

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