Client Success Manager
hace 4 semanas
Join Our Mission to Empower Businesses
At SAP, we are dedicated to fostering an environment where you can excel. Our organizational culture emphasizes teamwork and a collective commitment to enhancing global business operations. We strive daily to lay the groundwork for future advancements while cultivating a workplace that values diversity, encourages flexibility, and aligns with our mission-driven and forward-thinking objectives. We provide a supportive, collaborative team atmosphere with a strong emphasis on professional growth, acknowledgment of individual achievements, and a range of benefits tailored to your needs.
YOUR FUTURE ROLE
The Client Success Manager (CSM) serves as a post-sales account manager, engaging directly with our S/4 EM Public Customers (including RISE/GROW with S/4HANA clients) to navigate their journey with our solutions. The CSM is responsible for enhancing customer satisfaction, retention, renewals, references, and upselling opportunities for Cloud products within our solution suite. This is achieved by cultivating robust relationships with our clients and assisting them in maximizing the value derived from their partnership with SAP.
The CSM oversees critical customer milestones throughout the customer lifecycle, from contract signing to system setup, tracking implementation progress, and ensuring business objectives are met. The CSM is expected to act as the strategic liaison for the customer, leveraging the appropriate resources across SAP functions to ensure overall customer well-being.
Key Responsibilities Include:
- Account & Territory Management
- Building and Maintaining Client Relationships
- Fostering Customer References
- Driving Value Realization
- Managing Customer Retention
- Upselling and Cross-Selling Opportunities
YOUR PROFILE
- Bachelor's degree or equivalent experience.
- 5+ years of professional experience in Sales, Presales, Customer Engagement, Product Management, Support, or Consulting, with a focus on cloud-related initiatives.
- Experience managing complex customer engagements.
- Expertise in customer relationship management, sales, and sales team dynamics in the licensing, cloud, or services sectors.
- Commercial acumen, including the development of account management strategies and contract negotiations.
- Knowledge of project management, including business process transformation and re-engineering.
- Innovative approach to Customer Success.
- Strong network within SAP and cloud delivery teams.
- Excellent communication and presentation skills.
- Fluency in English and Spanish; additional languages are a plus.
- Background in S/4HANA Public Cloud and Cloud Solutions is preferred.
ABOUT THE TEAM
The S/4HANA Public Cloud CSM team is dedicated to customer engagement and retention for our S/4HANA EM Public clients. The CSM acts as a strategic advisor and a high-level SAP cloud resource, accountable for customer success, satisfaction, solution adoption, and referenceability.
Embrace Your Potential
SAP's innovations empower over four hundred thousand customers globally to collaborate more effectively and leverage business insights. Initially recognized for our leadership in enterprise resource planning (ERP) software, SAP has transformed into a market leader in comprehensive business application software and related services, including database management, analytics, intelligent technologies, and experience management. As a cloud-centric organization with two hundred million users and over one hundred thousand employees worldwide, we are driven by purpose and future-oriented, fostering a highly collaborative team spirit and a commitment to personal development. By connecting global industries, people, and platforms, we ensure that every challenge receives the solution it deserves. At SAP, you can truly bring out your best.
We Thrive on Inclusion
SAP's inclusive culture, focus on health and well-being, and flexible work models ensure that everyone—regardless of background—feels valued and can perform at their best. We believe that our strength lies in the unique skills and qualities each individual contributes to our organization, and we invest in our employees to build confidence and help everyone reach their full potential. We are committed to unleashing all talent and creating a more equitable world.
Equal Opportunity Employer:
Qualified candidates will be considered for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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