Customer Success Manager

hace 7 días

Madrid, Madrid, España Recruit4Work A tiempo completo
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Recruit4Work. As a key member of our customer success team, you will be responsible for ensuring the success of our largest enterprise clients.

Key Responsibilities:

  • Oversee the implementation of new enterprise clients, from solution design to go-live.
  • Analyze funnels to measure success and take proactive measures to enhance client performance.
  • Provide insights on market trends and guidance on running successful programs.
  • Build and expand relationship networks both internally and with clients.
  • Participate in management meetings to discuss client status and strategize accordingly.

Requirements

  • Master's degree or MBA in a relevant field, or equivalent qualification.
  • Practical work experience in HR Tech, preferably in roles such as customer success manager, account manager, or delivery manager.
  • High proficiency in English.
  • Experience in HR or HR software environments, including ATS or MSP.
  • Excellent working knowledge of MS Office, particularly Excel and PowerPoint.
  • Strong communication and presentation skills, with confidence in interactions across all levels of the company hierarchy.
  • Detail-oriented, efficient, reliable, and performance-ready work style.
  • Pragmatic and solution-oriented approaches, with ability to work independently and as part of a team.

About Us

At Recruit4Work, we offer a dynamic and innovative work environment with flat hierarchies. You will have the opportunity to work alongside an experienced and successful international team, and contribute to our growth and success. We provide a competitive salary and attractive office in the heart of Berlin, as well as flexible working arrangements and opportunities for professional and personal growth.

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