Customer Success Manager

hace 2 días

Madrid, Madrid, España SS&C Technologies Holdings A tiempo completo
Job Description

About the Role

We are seeking a highly motivated and customer-focused individual to join our Global Customer Success team as a Customer Success Manager. As a key member of our team, you will play a critical role in creating long-term value for our customers and ensuring their success with our technology.

Key Responsibilities

  • Coordinate and complete projects on the Customer Success team, ensuring timely and effective delivery.
  • Develop and implement customer onboarding and platform training programs to ensure seamless adoption and utilization of our solutions.
  • Build and maintain strong relationships with customers, sales teams, and other internal stakeholders to drive customer success and growth.
  • Define project scope, determine appropriate project features and functionality, and liaise with key contacts throughout the project engagement process.
  • Manage customer expectations, provide exceptional customer service, and resolve issues in a timely and professional manner.

Requirements

  • Passionate about customer success and committed to delivering exceptional customer experiences.
  • Business-level fluency in English and native-level French (additional languages a plus).
  • Strong presentation, communication, technical acumen, and problem-solving skills.
  • Experience providing customer service and support in a fast-paced, dynamic environment.

About SS&C Technologies Holdings

SS&C Technologies Holdings is a leading provider of financial services technology solutions, serving over 10,000 clients worldwide. Our solutions facilitate a significant portion of the world's global M&A deal flow and private equity raised globally.

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