E-commerce Account Growth Specialist

hace 4 semanas


Madrid, Madrid, España Bigblue A tiempo completo

As Amazon continues to expand its e-commerce presence, independent brands face a daunting challenge: competing with the online retail giant's unparalleled scale and customer trust. Bigblue empowers these businesses to level the playing field by providing innovative solutions for direct-to-consumer sales. With partners like Stripe and Shopify, we're driving the revolution in e-commerce.

About the companyFounded in 2018, Bigblue has secured $18M in funding and grown its team to over 90 employees across Paris, Madrid, London, and remote locations. Our mission is to help independent brands thrive in a rapidly changing market.

About the roleLocation: MadridWe're seeking a skilled Junior Account Manager to join our team in Madrid. As an ideal candidate, you'll possess excellent communication skills, data-driven insights, and a passion for delivering exceptional customer experiences.

Key responsibilities:
• Provide top-notch support to our merchants, ensuring seamless operations and fostering strong relationships.
• Play a critical role in growing our existing merchants' international presence and maximizing upsell opportunities using our software features.
• Efficiently handle operation requests from merchants, including order updates, delivery inquiries, and general support.
• Resolve issues and provide timely solutions to ensure customer satisfaction and maintain high-quality service levels.
• Conduct training sessions and workshops to empower merchants and enhance their understanding of our platform, processes, and tools.
• Collaborate closely with cross-functional teams to ensure efficient problem-solving and seamless execution of operations.
• Establish and nurture strong relationships with our merchant partners, serving as their primary point of contact for any queries or concerns.
• Analyze merchant data and metrics to identify trends, patterns, and opportunities for improvement in their performance and operational efficiency.
• Prepare regular reports and presentations summarizing key performance indicators (KPIs) and insights for merchants, highlighting areas of success and areas for optimization.

Requirements:
• 2+ years of experience in a client-facing role
• Exceptional organizational & time management skills
• Excellent problem-solving skills
• Multi-tasker with great prioritization skills
• Fluent in Spanish and English
• Excellent interpersonal skills
• Analytical mindset
• Quick learner — able to assimilate huge amounts of information quickly
• Customer ultra-centricity
• Aligns with Bigblue values

Salary Range: €45,000 - €60,000 per year, depending on experience.



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