Customer Service
hace 3 semanas
Teleperformance is a global leader in customer experience management and contact centre business process outsourcing.
We employ around people in over 265 languages and dialects, operating in 88 countries across all business sectors and continents on behalf of major international companies.
Our goal is to make our employees proud to work with us through job satisfaction and a great work environment.
We are looking for a Bilingual Portuguese - Spanish Customer Service & Technical Support Advisor for a leading player in small domestic appliances associated with the world of coffee, the kitchen, air conditioning, and home care.
The purpose of this role is to become an ambassador of our brands in the coffee and culinary world, providing 360-degree support to all our brands in presales and aftersales scenarios, including physical stores and e-commerce.
The ideal candidate will have advanced language skills in Portuguese and Spanish, as well as a strong understanding of English. They will also possess empathy, customer focus, problem-solving skills, and technical learning abilities.
Desirable experience includes digital and e-commerce user skills, cross-selling and up-selling, and social media user skills. A plus if they have previous experience in services in-store attending consumers in these product categories.
This is a permanent contract with a salary of 16,808.58€ gross/year and a referral program that offers up to 2,000€ depending on the language/project.
Individual career plans with the potential to grow within the company, our team is continuously expanding and new opportunities are open often.
Excellent work environment and team building activities in a dynamic and international environment.
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