Customer Service Representative
hace 2 semanas
As a Customer Service Representative, you will be responsible for providing exceptional support to customers in Slovenian and English through various communication channels. Your primary goal is to ensure customer satisfaction by addressing their queries and concerns in a timely and professional manner.
Key Tasks:
• Offer personalized support to customers, providing them with tailored solutions to their travel-related needs.
• Collaborate with internal teams to ensure seamless operations and efficient problem resolution.
• Stay up-to-date with industry trends and travel policies to provide accurate advice to customers.
• Utilize multiple communication channels (phone, email, chat) to address customer inquiries and concerns.
Requirements:
• Native Slovenian speaker with English proficiency (B2).
• Prior experience in customer service or the travel industry is preferred.
• Excellent communication and problem-solving skills.
• Ability to work efficiently in a fast-paced, customer-centric environment.
• Passion for travel and helping customers navigate their travel-related concerns.
Benefits:
• Competitive salary with performance-based incentives.
• Opportunities for professional development and growth within the travel industry.
• Experience working in a multicultural environment in the heart of Barcelona.
• Comprehensive training on travel products, tools, and customer service best practices.
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