Dyson Customer Service Representative

hace 2 semanas


Laza, Orense, España Cpm International A tiempo completo
Customer Service Representative Opportunity

We are seeking a highly skilled and fluent Italian language speaker to join our team as a Customer Service Representative. As a key member of our customer care team, you will be responsible for handling inbound calls from existing and potential Dyson customers, assisting with enquiries, and providing solutions to issues related to their orders or devices.

You will be working with leading-edge diagnostic tools and Excel to guide clients in solving issues with their machines. In some cases, you may agree and arrange a technician visit or send additional/spare parts directly to the clients.

As a Dyson Ambassador, you will educate customers on Dyson Technology, demonstrating a full understanding of Dyson's products and brand values. You will also have opportunities to discuss new and exciting products with clients, promoting cross-selling and up-selling.

To be successful in this role, you will need to have a fluent level of written and spoken Italian, a good level of English to communicate with our international team, and be eligible to work in Spain. You will also need to appreciate excellent customer service, have good computer skills, and experience with MS Office.

We offer a hybrid working model, fully paid training, 24 days of holidays per year, and an Employee Assistance Program. You will also have the opportunity to cultivate a new and exciting career in a high-growth environment.

At CPM International, we believe in creating an open workplace, celebrating diversity in all forms, and providing equal opportunities for everyone. We are committed to ensuring that everyone feels included from the start of their journey with us.



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