Customer Service Representative
hace 2 semanas
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers.
Key Responsibilities:
- Engage with customers via phone and email to offer outstanding service and support.
- Provide clear and detailed technical assistance for all our products.
- Ensure all customer transactions meet our high-quality standards.
- Accurately diagnose issues using established guidelines and apply product warranties when appropriate.
- Efficiently address customer inquiries and requests.
- Manage incidents with a focus on customer satisfaction and loyalty.
- Maintain precise records of all transactions to ensure accurate handling of customer information.
- Adhere to professional ethics and stay informed about company communications and updates.
- Understand and comply with safety requirements and company policies.
- Focus on continuous improvement and enhancing the customer experience.
- Be mindful of environmental aspects related to your role, such as energy and water conservation, and waste management.
Requirements:
- Excellent communication skills, both verbal and written in English and German language.
- Proven experience in customer service or a related field.
- Strong problem-solving abilities and a proactive approach to customer issues.
- Detail-oriented with excellent organizational skills.
- Ability to work independently and as part of a team.
About Us:
We are a forward-thinking company that values creativity and innovation. We offer opportunities for professional development and career advancement, as well as a collaborative and supportive work environment.
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