Customer Service Representative

hace 2 semanas


Laza, Orense, España Speakit A tiempo completo

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers.

Key Responsibilities:

  • Engage with customers via phone and email to offer outstanding service and support.
  • Provide clear and detailed technical assistance for all our products.
  • Ensure all customer transactions meet our high-quality standards.
  • Accurately diagnose issues using established guidelines and apply product warranties when appropriate.
  • Efficiently address customer inquiries and requests.
  • Manage incidents with a focus on customer satisfaction and loyalty.
  • Maintain precise records of all transactions to ensure accurate handling of customer information.
  • Adhere to professional ethics and stay informed about company communications and updates.
  • Understand and comply with safety requirements and company policies.
  • Focus on continuous improvement and enhancing the customer experience.
  • Be mindful of environmental aspects related to your role, such as energy and water conservation, and waste management.

Requirements:

  • Excellent communication skills, both verbal and written in English and German language.
  • Proven experience in customer service or a related field.
  • Strong problem-solving abilities and a proactive approach to customer issues.
  • Detail-oriented with excellent organizational skills.
  • Ability to work independently and as part of a team.

About Us:

We are a forward-thinking company that values creativity and innovation. We offer opportunities for professional development and career advancement, as well as a collaborative and supportive work environment.



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