Gucci Store Manager

hace 2 semanas

Madrid, Madrid, España Luxury Goods Spain, S.L. A tiempo completo

About the Role

The Team Manager is a dynamic and inspiring leader who plays a key role in maximizing store performance and achieving targets and goals. With a strong focus on team management and development, this role is responsible for ensuring the team demonstrates exceptional service culture and client experience, representing the brand as a Gucci Ambassador by promoting its values.

Key Responsibilities

  • Promote a positive and professional team environment that fosters trust, integrity, and superior performance standards, leading by example.
  • Provide support and ongoing feedback to client advisors to ensure their development, motivation, and sense of belonging.
  • Conduct regular performance conversations to discuss results and develop action plans.
  • Participate in attracting, recruiting, and onboarding a high-performing team.
  • Partner with Store Manager and Human Resources for all employee relations issues to ensure effective resolution.
  • Ensure all company policies and procedures are followed by all team members.

Client Focus

  • Lead and inspire the team on executing superior client experience, ensuring the hospitality mindset within the team.
  • Develop a client engagement mindset, with the purpose of building long-lasting relationships with clientele.
  • Lead the execution of clientelling activities with the store team, developing actions to reach goals and KPIs.

Product Knowledge

  • Monitor the performance of assigned categories and proactively propose action plans to reach targets.
  • Partner with Merchandising team providing effective feedback on products, stock situation, and specific requests for the store to grow the business.
  • Collaborate with Visual Merchandising team to maximize category potential while guaranteeing the image of the store is maintained according to guidelines.

About Us

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

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