Gucci Team Lead
hace 2 meses
About the Role
The Team Manager is a dynamic and inspiring leader who has a strong retail background and relationship building skills both with the team and the clients. As a representative of Luxury Goods Spain, S.L., the Team Manager is responsible for maximizing store performance in order to over-achieve targets and goals with a strong focus on team management and development.
Key Responsibilities
- Lead and inspire the team on executing superior client experience, ensuring the hospitality mindset within the team.
- Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
- Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
- Partner with Merchandising team providing effective feedback on products, stock situation and specific requests for the store in order to grow the business.
- Collaborate with Visual Merchandising team in order to maximize the category potential while guaranteeing that the image of the store is maintained according to guidelines.
- Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors.
Team Management
- Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
- Working on the shop floor, the Team Manager will be in constant contact with the team and what is happening on a daily basis.
- Provide support and ongoing feedback to client advisors to ensure their development, motivation and sense of belonging.
- Conduct regular performance conversations to discuss results and develop action plans.
- Conduct on-spot coaching to ensure consistent client experience.
- Participate in attracting, recruiting and onboarding a high performing team.
- Partner with Store Manager and Human Resources for all employee relations issues to ensure effective resolution.
- Make sure that all the company policies and procedures are followed by all the team members.
Client Focus
- Lead the execution of clientelling activities with the store team, developing actions to reach the goals and KPIs.
- Demonstrate leadership by playing an active role on the sales floor.
Product Knowledge
- Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors.
Company Culture
Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
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