IT Operations and User Support Director

hace 3 días


Barcelona, Barcelona, España Openchip & Software Technologies A tiempo completo
Oversee IT Operations and Enhance User Experience

This role is pivotal in supporting our users and improving the overall user experience across the company, while ensuring efficient management of technology and office equipment. You will report to our IT Manager and collaborate with our external service desk provider and other teams.

The Role:
  • Lead the user support and user experience functions, addressing and resolving technical issues to ensure seamless IT operations.
  • Coordinate with our external service desk provider, ensuring effective and efficient support for all team members.
  • Lead the onboarding of new employees, guiding them through IT processes, tools, and best practices.
  • Provide ongoing knowledge transfer and training sessions to users, promoting best practices and maximizing tool adoption.
  • Manage the company's hardware and technology assets, ensuring equipment in the office is up-to-date and operational.
  • Manage and administer the Microsoft 365 suite, including Intune, and perform basic system administration tasks, including Active Directory.
  • Collaborate with the Infrastructure & Security Manager to improve user experience and refine processes.
Qualifications:
  • 4+ years of experience in IT support or a similar role.
  • Proficiency with Microsoft 365 administration and basic system management.
  • Experience with Intune and hybrid identity administration (synchronized on-premises AD and Azure AD).
  • Hands-on experience in a user-facing IT support environment.
  • Familiarity with managing hardware and office equipment.
  • A high level of autonomy and strong problem-solving skills.
  • Fluency in English (both written and spoken).
  • An enthusiastic, hands-on attitude, comfortable addressing a range of technical tasks.
  • Excellent communication skills, with a customer-service orientation.
  • Strong problem-solving skills and attention to detail.
  • Eagerness to grow and learn in a dynamic, fast-paced environment.
  • Proactive in knowledge sharing and training, enhancing user proficiency and engagement.
  • A team player with a collaborative and proactive mindset.
What We Offer:
  • A competitive salary of €65,000 - €85,000 per year, depending on experience.
  • Join an innovative team and experience company growth.
  • We believe in investing in our employees and providing them with the opportunities they need to grow and develop their careers.
  • Enjoy a hybrid work environment.
  • We also offer a flexible schedule.
  • Located in Barcelona, Spain.


  • Barcelona, Barcelona, España Mkit Giantsage A tiempo completo

    **About Mkit Giantsage**Xiaomi is a leading global technology company committed to creating innovative, user-centric products. We are seeking an Operations and User Experience Specialist for our Xiaomi App Store to oversee operations and ensure customer satisfaction in the local market.**Job Summary:**As an Operations and User Experience Specialist for...


  • Barcelona, Barcelona, España Galderma A tiempo completo

    Job Description:Job Title:Director of IT Operations for Supply Chain, Manufacturing, and EngineeringCompany:GaldermaAbout the Role:The Director of IT Operations for Supply Chain, Manufacturing, and Engineering will oversee and manage the company's IT landscape across all manufacturing sites and global distribution network. This leadership role involves...


  • Barcelona, Barcelona, España Tbwa ChiatDay Inc A tiempo completo

    About the RoleAs an IT Operations Director at Manychat, you will lead our internal IT operations, ensuring seamless performance across global offices. This is a key leadership role that requires strong technical expertise and leadership skills to champion our internal IT area and drive operational excellence.Key Responsibilities:Lead and empower a...


  • Barcelona, Barcelona, España Galderma A tiempo completo

    About the RoleWe are seeking a highly skilled IT Operations Director to join our team at Galderma. As a key member of our organization, you will be responsible for overseeing and managing the company's IT landscape across all manufacturing sites and global distribution network.Key ResponsibilitiesOversee day-to-day IT operations, including network...

  • IT Support Specialist

    hace 3 días


    Barcelona, Barcelona, España Smadex A tiempo completo

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Smadex in Barcelona. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our internal infrastructure.The successful candidate will be responsible for providing day-to-day support and maintenance to ensure optimal IT operations....


  • Barcelona, Barcelona, España Galderma A tiempo completo

    About UsGalderma is the emerging leader in dermatology, present in approximately 90 countries. We deliver a portfolio of premium brands and services that span the full spectrum of the dermatology market through Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology.Our VisionWe aim to advance dermatology for every skin story by...


  • Barcelona, Barcelona, España Galderma Pharma S.A A tiempo completo

    **About Us**Galderma Pharma S.A. is a leading dermatology company with a global presence in approximately 90 countries. We deliver innovative, science-based solutions that meet individual consumer and patient needs through our premium flagship brands and services.We are committed to empowering each employee and promoting their personal growth while ensuring...


  • Barcelona, Barcelona, España Preply Inc. A tiempo completo

    Unlocking Human PotentialAt Preply Inc., we believe that learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials.About the RoleWe are looking for an IT Operations Specialist to join our team, dedicated to...

  • IT Operations Manager

    hace 4 semanas


    Barcelona, Barcelona, España GALDERMA A tiempo completo

    About UsGALDERMA is a pioneer in dermatology, committed to advancing skin health through innovative solutions. As a trusted partner in the industry, we strive to deliver exceptional results and meet the evolving needs of our customers. Our comprehensive portfolio of products and services is designed to cater to diverse skin types and concerns.Job OverviewThe...


  • Barcelona, Barcelona, España Caldic A tiempo completo

    Job SummaryThe IT Workplace Services Director is a key leadership role at Caldic, responsible for managing and overseeing the delivery of IT services related to end-user devices, applications, and support.About UsCaldic is a leading [Company Overview]. Our team is dedicated to providing top-notch service and support to our employees globally.SalaryThe...


  • Barcelona, Barcelona, España Arena A tiempo completo

    Company Overview:PTC is a leading technology company transforming industries through software innovation. Our mission is to empower companies to improve operations, create better products, and enhance customer experiences.About the Role:The IT EUS Associate Analyst is an entry-level position within the End User Support team, responsible for providing...

  • IT Operations Director

    hace 1 semana


    Barcelona, Barcelona, España Galderma Pharma S.A A tiempo completo

    Galderma Pharma S.A., the leading dermatology company, seeks an accomplished Director of IT Operations to drive strategic technology leadership across its global supply chain. Based in Barcelona, this role offers a unique opportunity to make a lasting impact on the company's operations and business growth.About GaldermaWith a presence in over 90 countries,...


  • Barcelona, Barcelona, España Rank Group A tiempo completo

    Rank Group is a leading online gaming operator with its own Bingo, Roulette and Video Bingo technology solutions and operations.The company operates in the Spanish market and will soon be launching in other regulated markets/countries. We are an exciting International iGaming company based in Barcelona currently in the process of expansion with our...


  • Barcelona, Barcelona, España Ptc A tiempo completo

    **Overview of PTC**We are a global company leading the way in transforming the world through innovative software solutions. Our mission is to bring the physical and digital worlds together, enabling businesses to improve operations, create better products, and empower their teams.We believe that our people make all the difference in our success. With a...


  • Barcelona, Barcelona, España Preply Inc. A tiempo completo

    Leadership OpportunityAre you a motivated and experienced Technical Support Manager looking for a new challenge? Do you thrive in a fast-paced environment where no two days are the same?About the RoleWe are seeking a seasoned Technical Support Manager to join our team, responsible for leading our IT operations and user support teams to deliver exceptional...


  • Barcelona, Barcelona, España Caldic A tiempo completo

    Job OverviewThe Senior IT Workplace Operations Manager will be responsible for leading the delivery of IT services related to end-user devices, applications, and support. This role will oversee the deployment, configuration, and maintenance of end-user devices such as desktops, laptops, tablets, smartphones, printers, and other peripherals.Key...


  • Barcelona, Barcelona, España Catenon A tiempo completo

    About CatenonCatenon is an Industrial Company based in Barcelona. We are committed to delivering exceptional service and fostering long-term client relationships.Job OverviewThe estimated salary for this position is between 45,000 - 60,000 EUR per annum, depending on experience.Job DescriptionWe are seeking a Technical Support Operations Director to lead our...

  • IT Operations Manager

    hace 3 días


    Barcelona, Barcelona, España Galderma Pharma S.A A tiempo completo

    **Job Title:** Director of IT Operations (Supply, Manufacturing, Engineering)**Location:** Barcelona, SpainAt Galderma Pharma S.A., we are seeking an experienced Director of IT Operations to lead our global IT infrastructure and operations. This role is responsible for ensuring the reliability, security, and efficiency of our IT systems across all...


  • Barcelona, Barcelona, España Centre For Genomic Regulation A tiempo completo

    About the RoleThe Centre for Genomic Regulation (CRG) seeks a talented User-Oriented IT Technician to join our IT Department. The successful candidate will work with our team to provide exceptional support to our users, ensuring they have the best possible experience with our IT services.Main Responsibilities- Provide IT support to users, troubleshooting and...


  • Barcelona, Barcelona, España Galderma A tiempo completo

    Galderma, a global leader in dermatology, is seeking an experienced IT Operations Director to lead our supply chain IT functions. Located in Barcelona, this role will be responsible for overseeing the day-to-day operations of our IT infrastructure, ensuring high availability, reliability, and performance across all manufacturing sites and global applications...