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Operations Director

hace 2 meses

Madrid, Madrid, España COREcruitment Ltd A tiempo completo
About the Role

We are seeking a dynamic and experienced Head of Operations to lead the expansion and operational setup of kiosks within shopping malls. Reporting directly to the Country Manager for Iberia, you'll be a key player in driving the growth of this unique concept, managing relationships with landlords, and developing franchise operations. This is a high-visibility role, working closely with senior leadership, where your input will directly shape the success of a fast-growing food business.

Key Responsibilities
  • Scaling Operations: Lead the scale-up of food kiosks within shopping malls, ensuring production plans are optimized for each store to maximize sales.
  • Franchise Management: Oversee and grow the franchise operations, developing business models that attract top-tier franchisees.
  • Landlord Relations: Negotiate competitive terms with landlords and maintain strong partnerships.
  • Process Optimization: Develop lean workflows and systems to optimize production, reduce costs, and increase efficiency.
  • Innovation: Collaborate with marketing and product development teams to create engaging customer experiences, new menu concepts, and marketing campaigns.
  • Market Analysis: Conduct market analysis to stay ahead of trends and drive strategic decisions that contribute to the growth of the business.
Requirements
  • Experience: Proven track record in scaling food business operations, particularly in franchise environments.
  • Franchise Operations: Minimum of 3 years' experience in managing or expanding franchise operations within a food business.
  • Language Skills: Fluent in both English and Spanish.
  • Retail Expertise: Experience working with retailers, either as part of a business development or operational role.