Operations Director

hace 4 semanas


Madrid, Madrid, España Expedia Partner Solutions A tiempo completo

As a key member of the Expedia for Business organization, we are seeking an experienced Director of Operations to lead our Private Label Solutions team.

The ideal candidate will have a proven track record of managing global operations teams for large-scale enterprises, with a strong understanding of operational structures, processes, and tools.

Responsibilities will include creating and communicating a vision for our global operations strategy, setting goals, and overseeing projects to ensure they are on track and removing potential roadblocks.

The Director of Operations will be responsible for owning end-to-end workforce management, including forecasting, capacity planning, and project assignment.

They will also own the Operations roadmap, prioritizing initiatives and ensuring they are aligned with the business strategy and goals.

The successful candidate will be a results-oriented leader who is comfortable motivating teams to achieve ambitious targets and goals.

They will have excellent communication and interpersonal skills, with the ability to influence stakeholders and champion collaboration.

Key responsibilities will include:

  • Own end-to-end workforce management for Operations, including forecasting, capacity planning, and project assignment.
  • Own the Operations roadmap, prioritizing initiatives and ensuring they are aligned with the business strategy and goals.
  • Use data, stakeholder and team feedback alongside business knowledge to identify opportunities for operational improvement.
  • Set expectations for operational performance and partner experience, including defining Key Performance Indicators (KPIs) and Objective and Key Results (OKRs).
  • Enhance visibility and understanding of operational pipeline.
  • Act as a key influencer for stakeholder groups to ensure the team is fully supported to achieve their goals.
  • Lead highly transparent and effective partnerships with colleagues and stakeholders to influence prioritization and champion collaboration.
  • Assess and manage potential business continuity issues and risks, whilst ensuring the necessary policies and processes are up to date and actionable.
  • Continually assess new processes, products, services, and systems to ensure the basics work efficiently and enable the business to operate and deliver on their goals.
  • Lead, coach, and develop the operations team.

The ideal candidate will have a Bachelor's or Master's degree in a related field, or equivalent related professional experience.

They will have extensive experience managing global operations teams for a large-scale enterprise business, preferably in the travel and/or technology space.

They will be a results-oriented leader who is comfortable motivating teams to achieve ambitious targets and goals.

They will have excellent communication and interpersonal skills, with the ability to influence stakeholders and champion collaboration.

They will be proficient in Salesforce and have a strong understanding of operational structures, processes, and tools.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

If you are a motivated and experienced leader who is passionate about operations and leadership, we encourage you to apply for this exciting opportunity.



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