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Customer Service Representative

hace 2 meses

Barcelona, Barcelona, España NordsAbroad A tiempo completo

Job Overview

NordsAbroad is seeking a highly skilled Customer Service Representative to join our dynamic team in the banking sector. As a key member of our customer support team, you will be the first point of contact for clients, providing exceptional service and support.

Key Responsibilities

  • Handle client inquiries, technical complaints, and questions related to online banking and phone apps, providing end-to-end solutions for any technical issues.
  • Assist clients with queries about their cards, accounts, payment status, and fraud, adhering to specific procedures.
  • Use multiple systems to find the best solutions for clients and accurately log all actions taken during client interactions.
  • Answer questions and explain the necessary next steps, requiring patience and empathy.
  • Participate in the Fraud / Phishing service during working hours, maintaining strict security procedures around sensitive data and providing accurate information.

Training and Development

  • Two-week training program covering all aspects of the role.
  • Initial focus on the technical helpdesk, followed by a nurturing period and additional training for the Talk & Help Desk.

Requirements

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong attention to detail and ability to maintain confidentiality.
  • Proficiency in multiple systems and software.