Technical Support Specialist

hace 6 días


Madrid, Madrid, España Cross Border Talents A tiempo completo

We are seeking a dedicated Technical Customer Support Representative fluent in German and English to provide urgent and critical technical support.

Job Overview

This role requires candidates with a minimum of 1 year of technical experience. The successful candidate will be responsible for providing exceptional customer service, troubleshooting technical issues, and collaborating with the team to improve processes.

The ideal candidate will have strong problem-solving skills, excellent communication abilities, and fluency in both German and English (written and spoken).

Responsibilities
  • Provide urgent and critical technical support to customers via phone, email, and chat
  • Troubleshoot and resolve technical issues efficiently
  • Document customer interactions and maintain detailed records of support cases
  • Collaborate with team members to improve processes and enhance customer satisfaction
What We Offer
  • A competitive base salary: €50,000 per annum
  • Monthly transportation/internet allowance of €500 net paid in addition to the base salary
  • Additional payment for night hours work as per approved company program
  • Bonus for important life events (marriage, birth or adoption of a child, university graduation)
  • Comprehensive health and dental care medical plan
  • Multisport Card (co-financed by the employer)
  • Discounts on various goods and services
  • Relocation Package: Reimbursement of travel expenses up to €490 after 6 months from your start date


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