Global Business Strategist
hace 4 semanas
Sap Se is a leading provider of cloud solutions, and we are seeking a highly skilled Global Business Strategist to join our team in Ireland. Job Summary:
As a Global Business Strategist, you will be responsible for delivering ongoing support and guidance to our customers after the sales cycle has completed. You will focus on relationship-building and proactive support activities that promote overall customer satisfaction, product adoption, and retention & renewals.
Key Responsibilities:
- Develop a trusted relationship with key stakeholders and decision makers.
- Understand and respond to customer needs, bringing the customer's value into focus.
- Define and drive a targeted goal-based support engagement plan to realize key business goals, providing a Preferred Success scorecard.
- Provide expertise to customers' use of SAP Cloud solutions, focusing on SAP Cloud solutions.
- Facilitate access to product and functional expertise for certain topic areas e.g. via Empowerment Sessions.
- Provide personalized Quarterly Release Review & Continuous Trend analysis for Risk mitigation to support customers in developing an appropriate strategy that maximizes adoption.
- Meet customer expectations by anticipating and orchestrating the resolution of their top issues, acting as an escalation point and collaborating with other departments as needed.
About You:
- You have a proven record of successful account management, a proactive learner and creative problem solver who thrives in a fast-paced environment.
- You enjoy interactions that lead to ultimate customer success and satisfaction.
- You focus on details, particularly with communication, follow-up, and documentation, and you delight in exceeding customer expectations.
- Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers.
- An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations, and operations phases for cloud, standalone, or Hybrid.
- Knowledge of SAP Preferred Success & Cloud Solutions and the included service offerings is an advantage.
- Ability to deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic).
- Excellent communication, enthusiastic, strong work ethic, and a positive attitude.
Requirements:
- Bachelor or Honours Degree is an advantage.
- 3 years' Customer Success Management or working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level.
- Fluency in Italian and English is required (Mandatory). Spanish is a nice to have.
- Experience in working in global/virtual teams is an advantage.
Salary:
€60,000 - €80,000 per annum depending on experience.
About Sap Se:
We are a team of nearly 25 Customer Success Partners based in Ireland (77 Globally) supporting 1000+ customers and growing.
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