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Meetings & Events Program Manager
hace 2 meses
We are seeking a highly skilled Meetings & Events Program Manager to join our team at Boston Consulting Group. As a key member of our Global Meetings & Events team, you will be responsible for providing operational expertise and day-of management for medium to large-scale programs, accommodating 400 to 3000+ attendees, across all meeting formats including in-person, virtual, and hybrid events.
Key Responsibilities- Lead and Manage Event Teams
Lead and manage a team of internal and external BCG resources, effectively deploying and guiding them to produce high-value, cost-effective, high-visibility, regional and global events, encompassing all logistics, contract negotiations, vendor arrangements, budget and team management, and on-site support.
Select and Manage PartnersSelect and manage partners, preferably from the M&E; approved suppliers list, overseeing outsourced elements such as DMCs, production companies, and freelancers, and engaging relevant BCG functional experts, including Safety & Security, Travel, Design Studios, and Meeting & Events when additional expertise is needed.
Engage with Senior LeadersEngage with senior leaders and steering committee members to ensure their goals and objectives are met while serving as the primary contact for internal clients' event needs, providing strategic thought partnership, operational expertise, and management experience for high-value, high-visibility events across all meeting formats (in-person, virtual, hybrid).
Approach Problems and InnovateApproach problems in a structured way, proactively identifying solutions and understanding their impact, bringing innovation and creativity to service delivery, always keeping an eye on efficiencies needed within the team. Document learnings and improvements for future events.
Foster a Culture of CollaborationPlay a critical role in fostering a culture of collaboration, continuous learning, and analytical insight within the M&E; team, leading by example and promote a customer-centric approach, combining hands-on delivery with effective team deployment.
Requirements- Deep Technical Expertise
Deep technical, functional, and role-specific expertise across meeting and event services, including but not limited to space planning, accommodations, food and beverage, production, and incentive programs.
Project Management SkillsClear focus on what matters most, excelling in project management.
Creative Problem-SolvingCreative problem-solving abilities, using critical thinking and analysis to resolve issues while maintaining a focus on the big picture.
Interpersonal and Communication SkillsStrong interpersonal and relationship-building skills with both internal and external stakeholders and collaborate effectively across functions.
Work Management and Environment- Customer-Centric Mindset
Customer-centric and service-oriented mindset, focusing on creating customer value, loyalty, and trust.
Accountability and ResourcefulnessStrong sense of accountability and resourcefulness in identifying and implementing continuous process improvements.
Multitasking and PrioritizationDemonstrated ability to efficiently multitask, prioritizing and managing multiple projects with realistic yet ambitious deadlines.
Transparency and FeedbackFirm belief in the value of transparency and open feedback, striving to unlock the potential of those around you.
Experience in Fast-Paced EnvironmentsDemonstrated experience excelling in fast-paced environments, maintaining composure and pragmatism in stressful situations.
Comfort with Data-Driven ApproachesEstablished comfort using data-driven approaches to inform problem-solving.
Digital Tool ProficiencyStrong proficiency working with a range of digital tools and apps, including Trello, Slack, Zoom, and Cvent.
Education and ExperienceBachelor's Degree or equivalent in Business, Hospitality, Events, or a related field, and/or 6-8+ years of related experience in event management, preferably in a corporate environment.
People Management ExperienceProven experience in people management, with a high value placed on distributed global team management.
Organizational and Time Management SkillsExceptional organizational skills with the ability to multi-task and manage competing priorities effectively in a fast-paced environment.
Attention to Detail and FlexibilityStrong attention to detail, flexibility, and a commitment to being an active team player.
Customer Service OrientationHighly responsive customer service orientation, with outstanding communication skills, both verbal and written.
Global TravelFlexibility, as this job may require significant global travel (approx. 60 days traveling during the year). Programs may require higher peak hours over long durations at times.
About the TeamYou will report to the Meetings & Events Management Senior Director and will work in close partnership with our full Meeting & Events team, as well as senior functional and regional leaders.
