Operational Systems Analyst

hace 2 semanas

Madrid, Madrid, España Chubb A tiempo completo
About the Role

We are seeking a highly skilled Operational Systems Analyst to join our team in Madrid, Spain. As a key member of our Consumer Operations team, you will be responsible for the execution and delivery of migration of the core consumer CRM system for our consumer line.

The successful candidate will work closely with an IT Migration Business Analyst to plan, design, and execute the migration of the CRM system from System6 to Catalyst. You will also build relationships and collaborate with a broad range of operational/business leaders across EMEA as well as the system development team based out of the US.

Key Responsibilities
  1. Migration Planning and Execution
  • Develop and execute a detailed migration plan to ensure a smooth transition of the CRM system.
  • Partner with key members of the program team, technical delivery partners, and the business to meticulously plan the business and technical migration activities.
Best Practice Implementation
  • Provide ongoing thought leadership and continually challenge operational processes and systems to ensure they are customer-focused and efficient.
  • Implement and provide regional governance for operational migration guidelines where appropriate.
Migration Execution and Rollback Planning
  • Work alongside operational teams to develop test plans and complete UAT testing.
  • Track and report any bugs and issues. Assess impact on the actual migration.
  • Closely work with the IT team to develop detailed rollback scenarios and plans in case of serious failures during the migration.
Go-Live and Hypercare Support
  • Ensure that go-live support arrangements are planned and coordinated leading and supporting the transition into hypercare.
Training and Knowledge Transfer
  • Work with local operations teams to ensure any training on the target system is delivered.
Requirements
  • Advanced level English (C1/C2).
  • Empathy and passion for getting high-quality results.
  • Proven track record of working with senior stakeholders in a regional role.
  • Ability to simplify complexities & communicate issues/opportunities to all levels of management.
  • Ability to collaborate across countries and functions to achieve outcomes/results.
  • Strong Emotional Intelligence (EQ) and ability to network across stakeholders to get things done.
  • Problem-solving mindset and project skillset.
  • Strong experience in the use of MS Excel.
  • Ability to work in a complex, matrixed environment.
  • Strong understanding of core operational technologies.
About Chubb

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

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