Operational Systems Analyst

hace 2 semanas

Madrid, Madrid, España Chubb A tiempo completo
Job Description

Job Title: Operational Systems Analyst - CRM Migration Specialist

Job Summary:

We are seeking an experienced Operational Systems Analyst to join our team in Madrid. The successful candidate will be responsible for the execution and delivery of migration of the core consumer CRM system for our consumer line.

Key Responsibilities:

  • Act as the regional lead from operations to drive the migration within EMEA (18 countries on the system)
  • Partner with key members of the program team, technical delivery partners and the business to meticulously plan the business and technical migration activities
  • Build the detailed migration checklist in conjunction with the operational stakeholders and IT team to ensure there are the right quality gateways and decision-making points mapped in the integrated plan
  • Drive & Implement Best Practice
  • Providing ongoing thought leadership and continually challenging operational processes and systems to ensure these are customer-focused and efficient with the underlying principle of 'once-and-done'
  • Implement and provide regional governance for operational migration guidelines where appropriate
  • Initiate and oversee implementation of policies and procedures
  • Execute migration
  • Work alongside operational teams to develop test plans
  • Partner with operations team to complete UAT testing
  • Track and report any bugs and issues
  • Assess impact on the actual migration
  • Roll back scenarios
  • Closely work with the IT team to develop detailed rollback scenarios and plans in case of serious failures during the migration
  • Go live
  • Ensure that go-live support arrangements are planned and coordinated leading and supporting the transition into hypercare
  • Training
  • Work with local operations teams to ensure any training on the target system is delivered

Minimum Requirements:

  • Coordination and execution of migration of legacy CRM systems
  • Advanced level English (C1/C2)
  • Empathy and passion for getting high-quality results
  • Proven track record of working with senior stakeholders in a regional role
  • Ability to simplify complexities & communicate issues/opportunities to all levels of management
  • Ability to collaborate across countries and functions to achieve outcomes/results
  • Strong Emotional Intelligence (EQ) and ability to network across stakeholders to get things done
  • Problem-solving mindset and project skillset
  • Strong experience in the use of MS Excel
  • Ability to work in a complex, matrixed environment
  • Strong understanding of core operational technologies

What We Offer:

  • 30+ days of vacation a year
  • Fixed term contract until the end of 2025
  • 2 days working from home option + additional flexible days
  • Working from home allowance
  • Entry time flexibility
  • Private medical insurance
  • Life and accident insurance
  • Meal allowance
  • Pension plan
  • Stock purchase plan
  • Flexible compensation scheme
  • Gympass
  • Employee assistance program
  • Comprehensive Learning & Development offer

Our Core Values:

  • Integrity
  • Client Focus
  • Respect
  • Excellence
  • Teamwork

Diversity & Inclusion:

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

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