Guest Relations Manager
hace 7 días
As a Guest Relations Manager at AccorHotel, you will be responsible for leading the Front Office team in providing exceptional guest service and ensuring a memorable experience for our guests.
Key Responsibilities:- Support the Front Office departments, including Front Desk, Reservations, Royal Service, Concierge, and Guest Relations, to ensure adherence to service standards and provide friendly, engaging service.
- Address guest concerns promptly and track issues to ensure memorable guest experiences.
- Continuously seek and utilize guest feedback to improve service quality.
- Promote Accor Live Limitless to enhance on-site loyalty member recruitment and implement Room Upsell programs to drive incremental revenue.
- Review arrivals and departures, manage VIP and special request reservations, and coordinate room assignments with relevant departments.
- Collaborate with Housekeeping and Front Desk on arrivals, departures, and lobby management.
- Communicate operational needs and important information to teams through briefings, emails, and meetings.
- Optimize productivity through effective staffing and scheduling.
- Coach and mentor Guest Relations colleagues in their personal and professional development.
- Ensure a safe working environment by following and maintaining Health & Safety standards.
- Assist with special projects and tasks as assigned by the hotel leadership team.
- Passion for guest service.
- Excellent written and verbal communication (Spanish and English), interpersonal and leadership skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Degree or Diploma in Hospitality Management is an asset.
- Minimum of 2-year previous proven leadership experience.
- Must have the ability to handle a multitude of tasks and Guest requests.
- Knowledge of Opera Property Management System an asset.
- Strong guest service orientation and training skills background required.
- Ability to work independently and prioritize responsibilities.
- Experience with a Hotel loyalty program an asset.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
Applicants are kindly requested to possess either EU citizenship or a valid work permit for Spain.
What We Offer:- Competitive Salary and Benefits
- Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world
-
Guest Relations Manager
hace 1 día
Cádiz, Cádiz, España Accor Hotels A tiempo completoJob Title: Guest Relations ManagerJoin our team at Fairmont La Hacienda Costa del Sol, a luxurious 5-star resort situated on the San Roque coast, in a unique and privileged enclave near Sotogrande. As a Guest Relations Manager, you will be responsible for leading, training, and recognizing your team in support of exceptional guest service.Key...
-
Guest Relations Manager
hace 1 día
Cádiz, Cádiz, España Accor Hotels A tiempo completoJob Title: Guest Relations ManagerJoin our team at Fairmont La Hacienda Costa del Sol, a luxurious 5-star resort situated on the San Roque coast, in a unique and privileged enclave near Sotogrande. As a Guest Relations Manager, you will be responsible for leading, training, and recognizing your team in support of exceptional guest service.Key...
-
Guest Relations Manager
hace 3 días
Cádiz, Cádiz, España Accorhotel A tiempo completoJob DescriptionAs a Guest Relations Manager at Fairmont La Hacienda Costa del Sol, you will be responsible for leading the Front Office team in providing exceptional guest service. Your role will involve supporting all aspects of the Front Office departments, including Front Desk, Reservations, Royal Service, Concierge, and Guest Relations.Key...
-
Guest Relations Manager
hace 3 días
Cádiz, Cádiz, España Accorhotel A tiempo completoJob DescriptionAs a Guest Relations Manager at Fairmont La Hacienda Costa del Sol, you will be responsible for leading the Front Office team in providing exceptional guest service. Your role will involve supporting all aspects of the Front Office departments, including Front Desk, Reservations, Royal Service, Concierge, and Guest Relations.Key...
-
Guest Relations Ambassador
hace 2 días
Cádiz, Cádiz, España AccorHotel A tiempo completoJob Title: Guest Relations AgentAs a Guest Relations Agent at AccorHotel, you will play a vital role in ensuring our guests have an exceptional experience during their stay. Reporting to the Guest Relations Manager, you will be responsible for overseeing and resolving all guest communication in a professional and courteous manner.Key Responsibilities:Guest...
-
Guest Relations Ambassador
hace 2 días
Cádiz, Cádiz, España AccorHotel A tiempo completoJob Title: Guest Relations AgentAs a Guest Relations Agent at AccorHotel, you will play a vital role in ensuring our guests have an exceptional experience during their stay. Reporting to the Guest Relations Manager, you will be responsible for overseeing and resolving all guest communication in a professional and courteous manner.Key Responsibilities:Guest...
-
Guest Relations Ambassador
hace 7 días
Cádiz, Cádiz, España AccorHotel A tiempo completoAccommodation and Guest Services Coordinator **Job Summary** We are seeking a highly skilled Accommodation and Guest Services Coordinator to join our team at AccorHotel. As a key member of our Guest Relations department, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and...
-
Guest Relations Ambassador
hace 7 días
Cádiz, Cádiz, España AccorHotel A tiempo completoAccommodation and Guest Services Coordinator **Job Summary** We are seeking a highly skilled Accommodation and Guest Services Coordinator to join our team at AccorHotel. As a key member of our Guest Relations department, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and...
-
Cádiz, Cádiz, España Superl Philippines, Inc. A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Employee Relations and Public Relations Specialist to join our team at Superl Philippines, Inc. as a key member of our Human Resources department.Key ResponsibilitiesCollaborate with the HR Manager to develop and implement a comprehensive Employee Relations and Public Relations strategy that aligns...
-
Cádiz, Cádiz, España Superl Philippines, Inc. A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Employee Relations and Public Relations Specialist to join our team at Superl Philippines, Inc. as a key member of our Human Resources department.Key ResponsibilitiesCollaborate with the HR Manager to develop and implement a comprehensive Employee Relations and Public Relations strategy that aligns...
-
Front Office Manager
hace 3 días
Cádiz, Cádiz, España Cmtland Development Corporation A tiempo completoOperations Manager/Hotel Resident ManagerThe Operations Manager/Hotel Resident Manager plays a pivotal role in driving revenue growth and delivering exceptional guest experiences at our hotel. This leader guides the team to ensure all activities align with our standard operating procedures, working closely with management to develop staff, implement brand...
-
Front Office Manager
hace 3 días
Cádiz, Cádiz, España Cmtland Development Corporation A tiempo completoOperations Manager/Hotel Resident ManagerThe Operations Manager/Hotel Resident Manager plays a pivotal role in driving revenue growth and delivering exceptional guest experiences at our hotel. This leader guides the team to ensure all activities align with our standard operating procedures, working closely with management to develop staff, implement brand...
-
Head of Guest Services
hace 2 días
Cádiz, Cádiz, España Accor Hotels A tiempo completoJob Title: Head ButlerJob Summary: We are seeking a highly skilled and experienced Head Butler to join our team at Accor Hotels. As a Head Butler, you will be responsible for providing exceptional personalized service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Anticipate and meet the needs of our guests, providing...
-
Head of Guest Services
hace 2 días
Cádiz, Cádiz, España Accor Hotels A tiempo completoJob Title: Head ButlerJob Summary: We are seeking a highly skilled and experienced Head Butler to join our team at Accor Hotels. As a Head Butler, you will be responsible for providing exceptional personalized service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Anticipate and meet the needs of our guests, providing...
-
General Manager
hace 3 días
Cádiz, Cádiz, España Accor Hotels A tiempo completoJob Title: General ManagerAt Accor Hotels, we are seeking an exceptional General Manager to lead our team and drive business success. As a key member of our management team, you will be responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, and driving revenue growth.Key Responsibilities:Develop and implement...
-
General Manager
hace 3 días
Cádiz, Cádiz, España Accor Hotels A tiempo completoJob Title: General ManagerAt Accor Hotels, we are seeking an exceptional General Manager to lead our team and drive business success. As a key member of our management team, you will be responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, and driving revenue growth.Key Responsibilities:Develop and implement...
-
General Manager
hace 3 días
Cádiz, Cádiz, España Accor Hotels A tiempo completoJob Title: General ManagerAt Accor Hotels, we are seeking an exceptional General Manager to lead our team and drive business success. As a key member of our management team, you will be responsible for overseeing the overall performance of our hotel, ensuring exceptional guest experiences, and driving revenue growth.Key Responsibilities:Develop and implement...
-
General Manager
hace 3 días
Cádiz, Cádiz, España Accor Hotels A tiempo completoJob Title: General ManagerAt Accor Hotels, we are seeking an exceptional General Manager to lead our team and drive business success. As a key member of our management team, you will be responsible for overseeing the overall performance of our hotel, ensuring exceptional guest experiences, and driving revenue growth.Key Responsibilities:Develop and implement...
-
General Manager
hace 3 días
Cádiz, Cádiz, España Accor Hotels A tiempo completoGeneral Manager Job DescriptionAccor Hotels is seeking a seasoned General Manager to lead our hotel operations and drive business growth. As a key member of our executive committee, you will be responsible for achieving customer satisfaction, quality service, and financial goals.Key Responsibilities:Drive sales, marketing, and distribution strategies to...
-
General Manager
hace 3 días
Cádiz, Cádiz, España Accor Hotels A tiempo completoGeneral Manager Job DescriptionAccor Hotels is seeking a seasoned General Manager to lead our hotel operations and drive business growth. As a key member of our executive committee, you will be responsible for achieving customer satisfaction, quality service, and financial goals.Key Responsibilities:Drive sales, marketing, and distribution strategies to...
