Guest Relations Manager
hace 3 días
As a Guest Relations Manager at Fairmont La Hacienda Costa del Sol, you will be responsible for leading the Front Office team in providing exceptional guest service. Your role will involve supporting all aspects of the Front Office departments, including Front Desk, Reservations, Royal Service, Concierge, and Guest Relations.
Key Responsibilities:- Support the Front Office team in delivering exceptional guest service, ensuring adherence to service standards.
- Address guest concerns promptly, tracking and communicating with relevant departments to ensure memorable guest experiences.
- Continuously seek and utilize guest feedback to improve service quality.
- Promote Accor Live Limitless to enhance on-site loyalty member recruitment and implement Room Upsell programs to drive incremental revenue.
- Review arrivals and departures, manage VIP and special request reservations, and coordinate room assignments with relevant departments.
- Collaborate with Housekeeping and Front Desk on arrivals, departures, and lobby management.
- Communicate operational needs and important information to teams through briefings, emails, and meetings.
- Optimize productivity through effective staffing and scheduling.
- Coach and mentor Guest Relations colleagues in their personal and professional development.
- Ensure a safe working environment by following and maintaining Health & Safety standards.
- Assist with special projects and tasks as assigned by the hotel leadership team.
- Possession of EU citizenship or a valid work permit for Spain.
- Excellent written and verbal communication, interpersonal, and leadership skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Degree or Diploma in Hospitality Management is an asset.
- Minimum of 2-year previous proven leadership experience.
- Ability to handle a multitude of tasks and Guest requests.
- Knowledge of Opera Property Management System an asset.
- Strong guest service orientation and training skills background required.
- Ability to work independently and prioritize responsibilities.
- Experience with a Hotel loyalty program an asset.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
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Guest Relations Manager
hace 1 día
Cádiz, Cádiz, España Accor Hotels A tiempo completoJob Title: Guest Relations ManagerJoin our team at Fairmont La Hacienda Costa del Sol, a luxurious 5-star resort situated on the San Roque coast, in a unique and privileged enclave near Sotogrande. As a Guest Relations Manager, you will be responsible for leading, training, and recognizing your team in support of exceptional guest service.Key...
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Guest Relations Manager
hace 1 día
Cádiz, Cádiz, España Accor Hotels A tiempo completoJob Title: Guest Relations ManagerJoin our team at Fairmont La Hacienda Costa del Sol, a luxurious 5-star resort situated on the San Roque coast, in a unique and privileged enclave near Sotogrande. As a Guest Relations Manager, you will be responsible for leading, training, and recognizing your team in support of exceptional guest service.Key...
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