IT SAP Support Application Manager
hace 17 horas
Radisson Hotel Group, Madrid Office is seeking a highly skilled IT SAP Support Application Manager to join our team. As a key member of our IT department, you will be responsible for leading and transforming our IT Global Service Management function to contribute to the company's 5-year plan strategy and beyond.
Key Responsibilities:- Support the ongoing EMMA programme rollout, providing expertise in SAP Finance, Procurement, and BPC Application support.
- Ensure the delivery of high-quality ITILv3/4 compliant SAP operations and application management services to the RHG community on a 24x7x365 basis.
- Act as an ambassador for all IT Service Management function with the rest of the IT community and the business.
- Participate in the assessment of solutions requirements through RFIs, RFPs processes, consistent with the architecture framework, principles, and guidelines in collaboration with the business stakeholders, procurement, and legal.
- Background in SAP support and demonstrable history of successfully delivering SAP application support services.
- ITIL v3 or v4 based service delivery processes and the ability to deliver against them evidenced by previous experience.
- International work experience.
- SAP TMS for HOTELS and or SAP Certificates (any module).
- Hospitality experience.
- Business language/background.
Up to 50%, primarily European but could be international on occasion.
Soft Skills:- Excellent good interpersonal, verbal, and written communication skills.
- Passion for customer service, efficiency, effectiveness, and quality.
- Good team player, willingness to assist others and share expertise.
- Highly influential, leadership, communication, efficiency, sociability.
- University Degree in Computer Science, Information Systems, Business Administration, or related field.
- A recognized ITIL certification at Foundation level or above is highly desirable.
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