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SAP Application Support Manager
hace 2 meses
Team Objective:
- Oversee and enhance the IT Global Service Management framework.
- Align with the organization's strategic vision for the upcoming years.
- Deliver agile, professional, and reliable Service Management for the organization.
Role Overview:
This position is pivotal in facilitating the operational and strategic objectives of the organization.
- Assist in the implementation of the EMMA program.
- Guarantee effective application operations and management services with a focus on SAP technologies.
Key Responsibilities:
- Transition Support: Provide assistance during the EMMA program rollout, ensuring a seamless transition to ongoing services.
- Service Delivery: Ensure the provision of high-quality SAP operations and application management services in accordance with ITIL v3/4 standards.
- Service Management: Ensure compliance with service descriptions and SLAs across hotels.
- Stakeholder Engagement: Evaluate business requests and act as a point of escalation.
- Vendor Coordination: Collaborate with partners to guarantee service delivery.
- Innovation: Keep abreast of emerging technologies and assess products for service enhancement.
- Team Leadership: Cultivate relationships with stakeholders and partners, leading recruitment efforts as necessary.
- General Duties: Promote teamwork and collaboration among all parties, engaging confidently with senior leadership.
Accountabilities:
- Support IT Service Management initiatives in alignment with the organizational strategy.
- Enhance the IT Service Management framework.
- Act as a representative for the IT Service Management function.
- Oversee strategic IT Service Management projects.
- Provide insights in translating business needs into IT solutions.
Qualifications and Requirements:
- Location: Madrid, Spain
- Language Proficiency: Fluent in English and French.
- Preferred Experience: Background in SAP application support, familiarity with ITIL v3/v4, international work experience, SAP certifications, and experience in the hospitality sector.
- Travel Requirements: Willingness to travel up to 50% for European and international engagements.
- Interpersonal Skills: Strong communication, customer service, teamwork, and leadership abilities.
- Educational Background: University Degree in Computer Science, Information Systems, Business Administration, or a related field. ITIL certification at Foundation level or higher is preferred.
