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SAP Application Support Manager
hace 2 meses
Team Mission:
- Oversee and enhance the IT Global Service Management operations.
- Contribute strategically to the organization's long-term objectives.
- Deliver agile, professional, and reliable Service Management for the organization.
Role Purpose:
This position is crucial in bolstering the operational effectiveness and strategic initiatives of the organization.
- Facilitate the implementation of the EMMA program.
- Guarantee professional management and operational services for SAP technologies.
Roles/Responsibilities
- Transition Support: Ensure a seamless transition for the EMMA program rollout.
- Service Operations: Provide high-quality SAP operations and application management services compliant with ITIL standards.
- Service Management: Ensure adherence to service descriptions and SLAs across hotels.
- Stakeholder Engagement: Evaluate business requests and act as an escalation point.
- Third-Party Coordination: Collaborate with partners to ensure effective service delivery.
- Innovation: Stay informed about emerging technologies and assess products for service enhancement.
- Team Leadership: Build relationships with stakeholders and lead recruitment efforts as necessary.
- General Collaboration: Promote teamwork and interaction with senior management.
Accountabilities
- Support IT Service Management initiatives aligned with organizational strategy.
- Enhance the IT Service Management framework.
- Act as a representative for the IT Service Management function.
- Govern strategic IT Service Management projects.
- Provide insights in translating business needs into IT solutions.
Job Requirements and Qualifications:
- Location: Madrid, Spain
- Language Proficiency: Fluent in English and French.
- Preferred Experience: Background in SAP application support, ITIL experience, international exposure, SAP certifications, hospitality industry experience, and business language proficiency.
- Travel Requirements: Willingness to travel up to 50% within Europe and internationally.
- Interpersonal Skills: Strong communication, customer service, teamwork, and leadership abilities.
- Educational Background: University Degree in Computer Science, Information Systems, Business Administration, or a related field. ITIL certification at Foundation level or higher is preferred.
