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Senior Client Delivery Manager for SAP Enterprise Cloud Services
hace 2 meses
Job Summary
We are seeking a highly skilled and experienced Client Delivery Manager to join our SAP Enterprise Cloud Services team. As a Client Delivery Manager, you will be responsible for ensuring the successful delivery of cloud services to our clients, building strong relationships with them, and driving customer satisfaction.
Key Responsibilities
- Own and grow the client engagement for SAP Enterprise Cloud Services, acting as the voice of the client within SAP.
- Accountable for entire SAP ECS engagement, leading the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
- Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
- Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
- Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
- Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
- Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
- Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams.
Requirements
- Fluency in Spanish and English is mandatory. Fluency in Italian, German, Portuguese or Turkish language is an advantage.
- Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
- Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
- Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
- Good understanding of technical infrastructure and virtualized system landscapes.
- Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio.
- Ability to work effectively as a virtual member of a dynamic and dispersed team (remote).
- SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.
About SAP
SAP is a global company that helps organizations run better by providing innovative software solutions. We are committed to creating a workplace that is inclusive, diverse, and values-driven. Our team is passionate about delivering exceptional customer experiences and driving business growth.
What We Offer
- A highly collaborative and dynamic work environment.
- Opportunities for professional growth and development.
- A competitive compensation and benefits package.
- A chance to work with a global team of talented professionals.
