Senior Cloud Services Manager

hace 2 semanas

Madrid, Madrid, España SAP A tiempo completo
About the Role

We are seeking a highly skilled Senior Client Delivery Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless alignment across multiple stakeholders.

Key Responsibilities
  • Own and grow client engagements for SAP Enterprise Cloud Services, acting as the voice of the client within SAP.
  • Accountable for entire SAP ECS engagement, leading the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
  • Setup proactive service plans and conduct regular service review meetings with clients, addressing operational and strategic topics.
  • Act as an escalation point for delivery-related topics, including incidents, service requests, and other customer requirements.
  • Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
  • Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
  • Support commercial change request management in the client lifecycle, perform contract compliance and risk management, and support the positioning of additional ECS offerings.
Requirements
  • Fluency in Spanish and English is mandatory; fluency in Italian, German, Portuguese, or Turkish is an advantage.
  • Proven track record in managing client engagements, e.g., in Service Delivery Management, Consulting, or Pre-Sales settings.
  • Strong customer orientation with a focus on relationship, expectation, and de-escalation management.
  • Good understanding of SAP Basis, system migration, and/or functional SAP application knowledge.
  • Good understanding of technical infrastructure and virtualized system landscapes.
  • Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio.
About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

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