Customer Support Specialist with German Language Expertise
hace 3 días
CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
Job Title: Customer Support Agent with High Level of GermanWe are seeking a highly skilled Customer Support Agent with a high level of German to join our team. As a Customer Support Agent, you will be responsible for providing exceptional customer service to our clients, resolving queries, and offering individual solutions to our customers.
Key Responsibilities:- Provide multilingual support to our clients via telephone, email, chat, and social media
- Develop a sound understanding of our products and services
- Embody our company values and act as a brand ambassador
- Work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
- Analyse customer problems and offer individual solutions
- A fluent level of German with exceptional grammar and spelling skills
- High level of English (Both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem-solving
- Temporary contract with a 4-month duration and a 1-month probation period
- Full-time position (39 hours/week)
- Hybrid work arrangement with 4 days per month at the office and the rest working from home
- 100% WFH possibility
- Training: 1 week of full-time training fully based in the office
- Office location: Barcelona (La Sagrera)
- Salary: €18,000.00 gross per year
- Incentives: Top performance incentives
- Bonus: €600 after the completion of the contract without sanctions
- Holidays: 2 accrued days per month / 24 calendar holidays per year
- Paid bank holidays + 1 extra day in lieu
We are committed to creating a diverse and inclusive workplace. If you are passionate about delivering exceptional customer service and have a high level of German, we encourage you to apply for this exciting opportunity.
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