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Customer Service Representative

hace 2 meses


Barcelona, Barcelona, España Bosch Group A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and providing timely and effective solutions to customer inquiries.

Key Responsibilities
  • Manage customer interactions through various channels, including phone, email, and in-person
  • Provide accurate and timely information to customers regarding products and services
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless customer service delivery
  • Stay up-to-date with product knowledge and company policies to provide informed responses to customer inquiries
Requirements
  • Previous customer service experience is desirable but not essential
  • Strong problem-solving skills and ability to handle customer queries with empathy
  • Positive attitude and willingness to learn
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • Comprehensive training program to equip you with the skills and knowledge needed to excel in your role
  • Opportunities for career growth and development within the Bosch Group
  • Competitive salary and benefits package
  • Hybrid working arrangement after 6 months
  • Opportunity to work abroad within the EU for up to 15 days per year