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hace 2 meses
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and providing timely and effective solutions to customer inquiries.
Key Responsibilities- Manage customer interactions through various channels, including phone, email, and in-person
- Provide accurate and timely information to customers regarding products and services
- Resolve customer complaints and issues in a professional and courteous manner
- Collaborate with internal teams to ensure seamless customer service delivery
- Stay up-to-date with product knowledge and company policies to provide informed responses to customer inquiries
- Previous customer service experience is desirable but not essential
- Strong problem-solving skills and ability to handle customer queries with empathy
- Positive attitude and willingness to learn
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Comprehensive training program to equip you with the skills and knowledge needed to excel in your role
- Opportunities for career growth and development within the Bosch Group
- Competitive salary and benefits package
- Hybrid working arrangement after 6 months
- Opportunity to work abroad within the EU for up to 15 days per year