Technical Support Specialist

hace 4 semanas

Barcelona, Barcelona, España Clarivate Analytics A tiempo completo
Technical Support Analyst

Clarivate Analytics is a global leader in providing solutions to accelerate the lifecycle of innovation. Our mission is to help customers solve complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property.

We are seeking a Technical Support Analyst to join our regional Alma Tier 1 Support team. This is an exciting opportunity to work on Alma supporting our global clients.

About the Role

As a Technical Support Analyst, you will be responsible for investigating and troubleshooting technical issues and product defects. You will resolve complex software-related issues by providing technical solutions and interact with internal departments to ensure seamless customer support.

You will communicate directly with customers around the world and become a knowledge domain expert for Ex Libris Alma software. Our team consists of nine analysts reporting to the Technical Support Manager, and we work closely with development teams, Product Management, and other Support teams to provide an excellent customer experience.

Requirements
  • Bachelor's degree with at least 2 years' related client service experience, or equivalent combination of education and experience.
  • 2 years of experience on Technical Software support B2B.
  • Fluency in English, written and spoken.
  • Library or Information Science degree or experience in library work.
  • Ability to work in a team and have a good rapport with others.
  • High analytical abilities and an integrated perspective.
  • Customer orientation.
  • Ability to communicate in both technical and non-technical language with customers and co-workers.
  • Self-motivation and ability to maneuver in a multitasking environment.
  • Independence, initiative, and ability to learn and follow through on tasks.
What We Offer

We offer a start-up culture/working environment combined with all the financial and stability advantages of working for a publicly traded company. Our benefits include:

  • 30 working days of vacation.
  • Volunteering community, with 40 paid hours of volunteering time.
  • Private Health and Life & Disability insurances.

We are an equal opportunities employer and welcome applications from all qualified candidates.

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